Learning & Development Manager

About the Role

The Learning & Development Manager will spearhead the creation, implementation, and assessment of our comprehensive learning and development programs. This role is pivotal in enhancing employee skills, boosting leadership capabilities, promoting outstanding service, and elevating overall organizational success.

Collaborating directly with senior leadership and department managers, the manager will identify skill gaps, nurture talent pipelines, drive workforce engagement, and ensure compliance with company and regulatory standards.

Key Responsibilities

• Formulate and execute the yearly Learning & Development strategy aligned with the company's goals.
• Perform organization-wide and departmental training needs assessments to develop targeted learning programs.
• Set training priorities based on business objectives, employee performance data, engagement feedback, and compliance needs.
• Create structured learning journeys, career development initiatives, and competency models.
• Continuously evaluate training effectiveness and refine learning solutions accordingly.
• Oversee the design and delivery of induction, technical, behavioral, leadership, and service excellence training sessions.
• Facilitate workshops, leadership seminars, coaching sessions, and employee growth activities.
• Develop and update instructional materials, guides, and learning tools.
• Introduce innovative learning formats such as blended programs, e-learning modules, coaching, and experiential learning opportunities.
• Lead the Forbes training compliance efforts, ensuring staff adhere to luxury service standards through training and assessments.
• Identify and address gaps in employees' knowledge and service compliance in collaboration with operational teams.
• Support leadership development, talent identification, succession planning, and performance management processes.
• Implement employee engagement and culture-strengthening initiatives enhancing retention and continuous learning.
• Ensure mandatory trainings and compliance programs are completed on schedule.
• Manage accurate training records and prepare detailed reports and dashboards for management review.
• Lead and mentor the Learning & Development team, manage external vendors and partnerships, and oversee budgeting.

Qualifications and Experience

• 5 to 7 years of professional experience in Learning & Development, HR, or Talent Development with supervisory responsibilities.
• Proven track record in designing and rolling out organization-wide learning strategies.
• Expertise in training needs analysis, instructional design, facilitation, and program evaluation.
• Experience in leadership development, talent management, succession planning, and performance improvement.
• Familiarity with Forbes training and compliance, especially in luxury hospitality or service sectors.
• Strong understanding of luxury service standards and service excellence principles.
• Excellent communication, presentation, facilitation, coaching, and interpersonal skills.
• Ability to influence senior leaders and manage stakeholder relationships effectively.
• Proficient with HRIS, LMS platforms, and Microsoft Office (Excel, PowerPoint).
• Knowledge of UAE Labour Law, HR compliance, and regulatory requirements.
• Bachelor’s degree in HR, Business Administration, Education, Organizational Psychology, Hospitality Management, or related fields.
• Professional L&D certifications like CIPD, SHRM, or ATD are advantageous.