Learning Area Manager - Learning & Development (Saudi Nationals Only)

Company Overview

Amazon is driven by the principle that each day is a new beginning, a time to embrace challenges and innovate. We aspire to be Earth's most customer-centered company by allowing customers to find, discover, and purchase anything online with unparalleled efficiency. Central to this is our Fulfillment Centers network, the operational core that manages customer orders using cutting-edge workflows. Joining us means helping shape the future while thriving in an innovative and fast-paced setting.

Role Summary

This role is exclusively open to Saudi nationals in compliance with government regulations. The Learning Area Manager is a key contributor within the Fulfillment Center Operations Learning team, responsible for implementing and supporting initiatives that span the network. Success in this role demands a creative, hands-on approach to meet daily and weekly compliance standards, strong data-driven analytical capabilities, and effective presentation and persuasion skills. The ability to influence peers without formal authority and closely collaborate with Operations is essential. A solid grasp of warehouse operational processes and the proficiency to coach warehouse associates daily are required.

Key Responsibilities

• Lead and manage a team of Learning Associates ensuring their deployment, development, and productivity align with internal customer needs.
• Partner proactively with corporate departments to positively impact safety, quality, productivity, and customer experience metrics.
• Mentor and foster professional growth among Amazon employees through training and coaching.
• Design, implement, and facilitate training programs for associates, managers, and trainers, including orientation and skills development sessions.
• Ensure all Learning Department materials—including training schools, process manuals, and visual aids—are accurate and up to date.
• Gather and comprehend operations and area management inputs to take ownership of performance goals and facilitate necessary training to meet year-over-year improvements.
• Respond promptly to production demands, schedule conflicts, and network-wide changes.
• Standardize and drive best practices across departments and sites consistently.
• Track and maintain comprehensive records of training activities, associate compliance, and skill progression.
• Manage grant proposals and relationships related to training initiatives as necessary.
• Analyze training and operational data to identify areas for enhancement.
• Oversee training goal tracking and communicate progress at both local and network levels.
• Ensure the safety and compliance of transportation operations and maintain ownership of the Powered Industrial Truck (PIT) Training Program and its documentation.

Candidate Qualifications

• Possession of a Bachelor's degree.
• Experience training and conveying information to peers, hourly workers, and management personnel.
• Experience interacting with both hourly employees and exempt staff.
• Demonstrated ability to coach and communicate on performance metrics.
• Skilled in setting and executing goals aligned to broader organizational objectives.
• Proficient in interpreting data analytics.
• Comfortable with computers, email communication, and MS Office, especially Excel.
• Additional language fluency and familiarity with regional employment frameworks are advantageous.
• Minimum of two years in employee and performance management roles.
• Flexible to work varied schedules including nights, weekends, and holidays.
• Excellent written and spoken English skills.
• Preferred: Experience with process improvement methodologies, performance metrics, or lean techniques.
• Preferred: Prior Amazon experience or equivalent.

Work Environment and Additional Information

The role operates within a fast-moving consumer goods environment at the Fulfillment Center. Adaptability to changing conditions and priorities is crucial. We are committed to fostering an inclusive culture and provide accommodations throughout hiring and onboarding for those with disabilities.