Lead Site Reliability Engineer

About OpenText

OpenText is a global leader in information management, known for its culture of innovation, creativity, and collaboration. Joining OpenText means working with world-renowned companies, solving complex challenges, and influencing the future of digital transformation. At the core of OpenText's mission is AI, which drives innovation and empowers digital knowledge workers. The company seeks talent who complement AI capabilities to help shape the future of information management.

Role Impact and Responsibilities

As a Lead Site Reliability Engineer, you will be crucial in maintaining the reliability, scalability, and optimal performance of OpenText's cloud-hosted applications and platforms. You will spearhead operational excellence efforts across complicated production systems, lead initiatives in cloud infrastructure, support essential deployments and migrations, and promote best practices in automation and system resilience. Your contributions will impact service availability, client satisfaction, and the successful rollout of cloud solutions.

Key Opportunities in the Role

• Lead cloud operations and site reliability projects across large-scale enterprise environments.
• Take ownership of cloud platform design, automation, deployment, and operational standards.
• Work with advanced technologies such as Kubernetes, Terraform, Google Cloud Platform (GCP), Amazon Web Services (AWS), Cloud Foundry, and DevOps toolchains.
• Collaborate with global Product Development, Professional Services, Client Support, and Engineering teams.
• Participate hands-on in cloud migration efforts, disaster recovery planning, and manage production incidents effectively.
• Drive continuous improvements to foster innovation and enhance platform reliability.

Qualifications and Requirements

• Several years of experience supporting cloud applications, platforms, and enterprise infrastructure.
• Bachelor's degree in Computer Science or a related discipline.
• Extensive knowledge and hands-on experience with DevOps and cloud technologies including GCP, AWS, Kubernetes, Terraform, CI/CD pipelines, and infrastructure as code.
• Proficiency in automating operational tasks using tools and scripting languages such as Ansible, Chef, Puppet, Python, Go, Bash, or PowerShell.
• Strong understanding of Linux system administration, container deployments, virtualization, cloud architecture, monitoring, and designing high-availability platforms.
• Demonstrated ability in production incident management, root cause analysis, disaster recovery procedures, and providing 24x7 operational support.
• Excellent analytical, communication, and problem-solving skills with the ability to prioritize and work collaboratively across teams.

Additional Information

OpenText fosters a supportive global community emphasizing trust, high performance, and accountability. The company is committed to fostering an inclusive workplace, valuing diversity in culture, national origin, race, gender identity, sexual orientation, age, disability, religion, and other legally protected categories. Reasonable accommodations for applicants with disabilities are available upon request during the recruiting process.