Lead Client Program Manager, Pricing and Reference Data

About FactSet

FactSet delivers adaptable and open data and software solutions to over 200,000 investment professionals around the globe, granting immediate access to critical financial data and analytics essential for investment decisions. Rooted in our core values, we foster curiosity, embrace diverse perspectives, and engage collaboratively to anticipate client needs and exceed expectations.

Team and Role Overview

The Data Solutions team champions the expansion of FactSet’s DataFeed off-platform products, facilitating clients' data usage with proprietary and industry-standard delivery methods. This position, based in APAC, demands a strong grasp of regional regulatory, cultural, and linguistic nuances to customize project deliveries and manage impactful engagements across multiple nations.

Role Responsibilities

• Act as the main liaison for client-facing projects involving implementation, migrations, and upgrades.
• Choose and modify project management methodologies tailored to each project.
• Create comprehensive project plans in collaboration with experts, ensuring alignment with both internal and client timelines.
• Maintain project scope integrity and enforce change controls as project demands evolve.
• Identify, evaluate, and mitigate project risks proactively for successful outcomes.
• Lead cross-functional teams to deliver on project targets and business goals.
• Coordinate with sales, product, engineering, and implementation teams to ensure transparency and maintain accountability during project execution.
• Manage project status updates, summarizing progress and challenges for senior leadership and executive stakeholders.
• Facilitate, document, and drive clarity in meetings with internal and external participants.
• Oversee budgets for time- and material-based engagements, keeping all parties informed.
• Establish KPIs and metrics to accurately track workstream progress.
• Design customized reports to present project metrics and insights visually.
• Develop and enhance process documentation continuously based on project learnings.
• Represent the Client Engagement Team internally and externally.
• Share best practices and provide mentorship to less experienced team members.

Candidate Requirements

• A university degree in Data, Business, Technology, or closely related disciplines.
• Fluency in Japanese at a business level.
• At least nine years of professional experience.
• Demonstrated expertise in managing projects and enhancing processes.
• Strong enthusiasm for data, technology, and financial markets.
• Understanding of financial products, instruments, and metadata.
• Excellent organizational capabilities to juggle multiple projects and optimize efficiencies.
• Experience navigating financial institutions' organizational structures and tailoring communications for varied audiences.
• Strong communication skills to effectively collaborate with diverse teams.
• Ability to foster cooperative and productive relationships.
• Adaptability and skill in prioritizing several assignments simultaneously.

Preferred Qualifications

• Background in financial systems or financial sector knowledge.
• Familiarity with project management tools such as Asana, Monday.com, or Jira.
• Knowledge of Agile and hybrid project management methodologies.
• PMP or PRINCE2 certification is advantageous.

Equal Opportunity Statement

FactSet is committed to diversity and inclusion, considering qualified applicants regardless of legally protected characteristics.