Lead Cafe Manager

Overview

The Lead Cafe Manager is accountable for the continuous success and smooth operation of the café by maintaining optimal café conditions and mentoring new baristas.

Key Duties and Responsibilities

• Prepare Joe Muggs beverages adhering strictly to the company’s quality standards and ensure these standards are consistently upheld.
• Ensure daily engagement with the Cafe Communication Binder for effective communication and record-keeping.
• Uphold visual merchandising standards for all café-specific merchandise to maintain aesthetic appeal.
• Complete and submit the Weekly Inventory Sheet to the District Manager accurately and on time.
• Evaluate inventory results and manage café supply orders based on findings.
• Assist management in the training and skill development of new baristas.
• Encourage baristas to meet and exceed goals on limited-time offers, direct customer sales, auto-renewals, comparable sales, and customer service standards in both café and bookstore.
• Coordinate and oversee the completion of Preventative Maintenance tasks weekly to maintain equipment and store standards.
• Actively promote company initiatives during customer interactions to enhance brand presence.
• Deliver excellent customer service to every guest entering the café.
• Maintain café cleanliness and conditions according to company policies; including dusting, vacuuming, restroom upkeep, and overall building maintenance assistance.
• Perform other related tasks as assigned by management.

Competencies

• Effective communication skills
• Proactive and results-driven attitude
• Strong interpersonal abilities
• Team leadership and development capabilities

Qualifications and Education

• Minimum high school diploma or equivalent required
• Prior experience in customer service is essential
• Familiarity with café products and equipment such as blenders, ovens, espresso machines, and registers
• Must be 18 years or older
• Strong verbal and written communication skills
• Successful background screening clearance

Preferred Skills

• Solid communication proficiency both spoken and written
• Ability to multitask efficiently in a fast-paced environment
• Competence in handling cash transactions

Physical & Environmental Requirements

• Capable of standing and walking for long periods during shifts
• Able to perform repetitive manual tasks such as operating keyboards and phones
• Capable of lifting or assisting to lift objects weighing up to 50 pounds
• Must be able to communicate effectively through speech, sight, and hearing, with or without aids
• Ability to engage in physical activities including standing, walking, climbing, bending, stooping, or crouching as needed

Employee Benefits

• Competitive salary with performance-based incentives
• Comprehensive health coverage including medical, dental, and vision; plus Healthcare and Dependent Care Spending Accounts
• Life insurance and disability benefits for financial security
• Retirement plan with 401(k) and company matching contributions
• Generous paid time off for work-life balance
• Employee discounts on books and merchandise
• Access to confidential counseling and support through the Employee Assistance Program

Benefit eligibility depends on employment status, hours worked, and specific plan requirements. Joining this team means becoming part of a supportive community focused on growth, recognition, and shared success.