Lead AI Technical Solution Sales Support

About the Role

Join Ericsson as a Lead AI Technical Solution Sales Support to spearhead AI business expansion throughout the EMEA region. You will serve as the Customer Solution Responsible (CSR), Business Development Lead, and Single Point of Contact (SPOC) for the BOS AI Program, driving customer engagement, solution crafting, AI offerings positioning, opportunity conversion, and fostering AI adoption across markets.

Key Responsibilities

• Identify and cultivate AI opportunities among telecom customers across EMEA.
• Lead interactions such as customer discussions, executive workshops, and strategic engagements showcasing Ericsson AI solutions.
• Manage complex proposal responses (RFQ/RFP), solution descriptions, business case development, and internal governance for AI deals.
• Develop and nurture strategic relationships with Customer Units, CTO/CIO/CDO, network and operations leadership, and key stakeholders.
• Take ownership of the entire AI solution lifecycle from initial engagement to contract finalization.
• Translate customer business challenges into tailored AI use cases with clear value propositions.
• Define the solution’s high-level architecture, scope, and delivery approach alongside Solution Architects and Product teams.
• Coordinate alignment among commercial, solution, and delivery teams to ensure seamless execution.
• Facilitate smooth transition of projects from sales to delivery and operations teams to maintain continuity.
• Promote Ericsson’s AI portfolio internally and enhance awareness and enablement across EMEA.
• Serve as an AI solutions subject matter expert internally and externally, driving thought leadership and sharing best practices.
• Manage sales funnel reporting, forecasting, and performance tracking for AI opportunities across Customer Units.
• Lead customer AI adoption initiatives including onboarding processes, change management, and defining success metrics.

Qualifications and Experience

• Proven expertise with AI/ML, data analytics, or automation technologies in the telecom sector.
• Several years’ background in telecom/ICT sales, pre-sales, or solution consulting, preferably within operators or vendor environments.
• Demonstrable achievement in selling advanced technology solutions (AI, analytics, automation, software) to senior C-level stakeholders.
• In-depth knowledge of telecom network and operations domains such as RAN, Core, Transport, IT/OSS/BSS, and CX/Service Operations.
• Substantial experience in presales functions or similar roles involving complex opportunity preparation.
• Strong skills in developing business cases, crafting pricing strategies, and creating value-focused proposals.
• Capability to lead cross-functional teams through intricate regional sales cycles.
• Effective negotiation and influencing abilities to manage trade-offs and mitigate risks in complex deals.

Preferred Skills

• Acquaintance with Ericsson portfolio including Operations Engine, Cognitive Software, Analytics solutions, and Managed Services.
• Experience collaborating across multiple countries and multicultural teams and clients.
• Familiarity with cloud platforms, data ecosystems, and modern software delivery like SaaS and managed services.

Additional Information

• Willingness to undertake travel within the EMEA region for client meetings, workshops, and corporate events.
• Position can be based anywhere within Ericsson's EMEA office network.

Company Overview

Ericsson offers a unique opportunity to creatively solve some of the world’s most complex technological challenges by pushing boundaries and developing pioneering solutions. The company fosters a diverse and inclusive workplace where people from all walks of life are encouraged to realize their full potential.