Digital Application Subject Matter Expert

About the Role

We are seeking a seasoned Digital Application Subject Matter Expert to offer comprehensive technical expertise, production assistance, governance, and ongoing enhancement for enterprise digital platforms. These include customer-facing websites, mobile apps, APIs, and supporting systems. The role ensures application availability, performance, stability, security, adherence to SLA/KPI, and readiness for operations while collaborating closely with business, technology, and vendor teams.

Key Responsibilities

• Serve as the primary technical SME and escalation contact for digital application issues, production challenges, and user-impacting incidents.
• Provide comprehensive support for websites, mobile applications, APIs, middleware, CIAM/SSO, and enterprise integrations.
• Maintain application uptime, optimize performance, manage capacity, ensure stability, and keep systems operationally prepared.
• Diagnose and resolve problems across technologies such as WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP, and ForgeRock CIAM/SSO.
• Support WebCenter Sites (WCS) via configuration, publishing, troubleshooting, and log analysis.
• Analyze performance concerns spanning applications, middleware, databases, networks, messaging, and integration layers.
• Support technologies including APIGEE, payment gateways, SOAP/REST services, TIBCO, billing platforms, and enterprise integrations.
• Monitor application health using tools like Kibana/ELK, Grafana, and AppDynamics.
• Manage deployments, migrations, patches, upgrades, SSL certificates, and configuration adjustments.
• Lead technical troubleshooting efforts during Incident, Problem, Change, and Major Incident Management processes.
• Prepare Root Cause Analyses (RCAs) and implement corrective measures.
• Coordinate with internal teams and external vendors to solve complex technical problems.
• Support security audits, compliance checks, vulnerability remedies, RFI/RFP participation, technical evaluations, and operational readiness assessments.
• Promote automation, enhance monitoring systems, drive modernization, and facilitate knowledge transfer.
• Participate in 24/7 production support and critical incident escalation duties.

Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Extensive experience in enterprise application and digital platform support.
• Proficient hands-on knowledge of WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP.
• Experience working with WebCenter Sites (WCS), ForgeRock CIAM, Single Sign-On (SSO), and enterprise integration frameworks.
• Familiarity with payment gateways, billing systems, message queuing platforms, and digital customer journeys.
• Strong troubleshooting capabilities including JVM diagnostics, log and heap/thread dump analysis, SQL query optimization, network trace evaluation, and application performance tuning.
• Experience using monitoring solutions such as Kibana/ELK, Grafana, AppDynamics, or similar tools.
• Understanding of APIGEE, SOAP/REST web services, React, Next.js, Node.js, and TIBCO middleware.
• Skilled with Linux command line and shell scripting.
• Knowledgeable in Incident, Problem, and Change Management methodologies.
• Experience overseeing deployments, migrations, patches, and application version upgrades.
• Awareness of standards and compliance requirements including PCI DSS, SOX, Vulnerability Assessments (VAPT), Static and Dynamic Application Security Testing (SAST/DAST), security flaws, and audit protocols.
• Experience with vendor relationship management, technical assessments, Bill of Quantities (BOQ), and RFI/RFP processes.
• Strong interpersonal, analytical, and mentoring skills to guide technical teams.
• Availability and readiness to support a 24x7 operational support environment.

Additional Details

Joining this team offers an exceptional opportunity to leverage your skills and creativity, pushing technological boundaries to solve some of the hardest challenges globally. You will be part of a diverse and innovative group, committed to pioneering the future landscape.

Ericsson promotes diversity and inclusiveness in its workforce, valuing collaboration among varying experiences to drive innovation vital for future growth. We encourage applicants from all backgrounds.

Location: Dubai, United Arab Emirates

Application Process: Details about the hiring process will be shared during recruitment.