Knowledge Base Management Specialist - Global Markets Technology

About United Overseas Bank Limited (UOB)

UOB is a prominent Asian bank with an extensive presence across 19 countries and territories spanning Asia Pacific, Europe, and North America. With over 80 years of history centered around the values of Honorable, Enterprising, United, and Committed, UOB focuses on integrity, future-oriented growth, teamwork, and long-term success.

Role Overview

In this position, you will be responsible for managing and modernizing the bank's internal Knowledge Base (KB), which comprises memos, UAT VDI guides, and process documentation. Your key objective is to enhance the findability, clarity, and usability of information to support multiple teams effectively.

Key Responsibilities

• Redesign the KB structure to improve clarity and ease of use.
• Categorize, tag, and refine existing documentation for better accessibility.
• Detect gaps in current KB content and suggest actionable enhancements.
• Facilitate teams in adopting best practices around knowledge management.

Collaborative Opportunities

You will closely collaborate with Product Managers, Project Management Offices (PMOs), and engineering teams, gaining hands-on experience with authentic enterprise-level documentation and exposure to process optimization, content design, and digital workplace technologies.

Additional Requirements

• Demonstrate ability in development, engagement, execution, and strategy.

Equal Employment Opportunity

UOB embraces diversity and does not discriminate based on age, race, gender, color, religion, sexual orientation, or disabilities. Employment decisions hinge solely on business needs, role requirements, and qualifications. Applicants needing accommodations in the recruitment process are encouraged to request assistance when applying.