Kitchen Porter

About Accor

Accor is a global leader in responsible hospitality, representing over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand nurtures a unique identity, allowing individuals to truly express themselves, while collectively fostering innovation and challenging the status quo. Joining Accor means becoming a Heartist®, embracing hospitality as a heartfelt vocation within a supportive environment that encourages personal growth, career progression, and the opportunity to explore various roles nationally and internationally.

Role Overview

The Kitchen Porter plays a vital role in supporting the kitchen team by maintaining cleanliness and order across all kitchen zones. This role ensures all food and beverage areas are stocked with sanitized and operational equipment and adheres strictly to prevailing health and hygiene standards.

Main Responsibilities

• Maintain impeccable cleanliness and organization in kitchen spaces following Health & Hygiene regulations.
• Sort, count, and prepare utensils and operational tools as demanded.
• Handle chemicals and cleaning equipment correctly per manufacturer guidelines.
• Ensure all cookware, cutlery, glassware, and equipment are hygienically washed and stored safely.
• Follow scheduled cleaning plans for deep cleaning tasks including floors, walls, coolers, ovens, and kitchen apparatus.
• Contribute to cost-saving efforts by conserving energy, water, and supplies.
• Collect and dispose of waste properly each shift and utilize safe methods for waste removal.
• Assist in receiving shipments and organizing food storage appropriately.
• Keep staff dining and work areas clean and orderly as directed.
• Carry out loading bay tasks including tidying, cleaning, and managing deliveries.
• Perform any other duties assigned by supervisors or management.

Health & Safety

• Implement safe work practices and use equipment safely.
• Comply with departmental fire, evacuation, and emergency protocols.
• Report all incidents and accidents accurately and provide support to injured coworkers.
• Alert supervisors promptly about potential health or safety hazards.
• Wear required protective gear, such as approved footwear and head coverings.
• Engage actively in Accor's environmental initiatives.
• Report damaged or faulty equipment to supervisors immediately.

Customer Service

• Adopt a proactive approach to resolving guest issues, escalating to management if necessary.
• Promote hotel facilities and services to enhance guest experience.
• Embody the Accor customer service philosophy by consistently delivering excellent service.

General Duties

• Adhere to the performance standards and procedures taught during training and outlined in the department manual.
• Complete all assigned tasks thoroughly within your shift.
• Propose suggestions for procedural or service improvements.
• Participate in training sessions and meetings to sharpen skills and knowledge.
• Follow company policies stated in employee handbooks and hotel factsheets.
• Maintain confidentiality regarding hotel and guest information during and after employment.

Qualifications & Skills

• Strong time management to keep pace with scheduled tasks and switch between duties effectively.
• Team player capable of working efficiently in a fast-moving kitchen and responding well to instructions.
• Clear communication to report issues and coordinate with team members.
• Knowledge of food safety and sanitization to prevent contamination and uphold hygiene standards.
• Close attention to detail for organizing, cleaning, and storing kitchen items properly.
• Good physical fitness to stand for prolonged periods, perform repetitive movements, and lift heavy objects when necessary.