Key Account Manager

About SGS Australia

SGS Australia is a prominent leader in Testing, Inspection, and Certification services, serving diverse industries nationwide with dependable expertise and technical accuracy. As part of SGS's global legacy exceeding 140 years, we maintain one of the biggest networks of accredited laboratories and field offices in Australia, with over 50 locations and more than 1,600 staff. Our accreditations include NATA and ISO 9001, attesting to our compliance with both Australian and international standards.

Job Overview

We are seeking a Key Account Manager to serve as the pivotal link between our clients and internal laboratory teams. This role involves overseeing the smooth handling of samples, managing service delivery logistics, and ensuring effective communication from receipt through dispatch. The position focuses on fortifying client relations, fostering business expansion, and promoting SGS's environmental testing services within the Newcastle and Hunter regions.

Key Responsibilities

• Serve as the primary liaison for key environmental clients in Newcastle and the Hunter region.
• Manage the logistics of sample receipt, registration, labeling, storage, and dispatch to ensure efficient lab operations.
• Communicate with clients regarding sample statuses, turnaround times, and any potential service impacts.
• Collaborate closely with laboratory, operations, and management teams to track service quality and address client requirements.
• Identify and cultivate new business prospects, support client engagements, and contribute to growth strategies.
• Develop, prepare, and follow up on quotations and tender submissions aligning with company goals.
• Establish and maintain strong, lasting relationships with current and potential clients.
• Monitor client activities, revenue patterns, and opportunities to upsell or cross-sell our offerings.
• Provide valuable market insights, gather client feedback, and report emerging trends to inform business decisions.
• Participate in field activities including site visits, sample collection, and marine sampling when necessary.
• Offer support for basic laboratory testing and associated tasks as required.
• Maintain accurate records and ensure all operations comply with SGS’s quality, safety, and regulatory standards.

Qualifications and Skills

• Scientific diploma or degree, or equivalent experience in relevant fields.
• Prior experience in environmental laboratory or client-facing services.
• Background in business development, quoting, or account management is highly advantageous.
• Valid driver's license with willingness to travel locally.
• Experience in high-throughput laboratory environments is preferred.
• Proficient in common computer applications like Microsoft Word, Excel, and Outlook.
• Familiarity with Laboratory Information Management Systems (LIMS) is preferred.

Why Join SGS

• Join a global frontrunner in testing, inspection, and certification.
• Be part of a collaborative team prioritizing safety, quality, and client satisfaction.
• Access continuous learning and professional development opportunities.
• Explore career advancement possibilities nationally and internationally.

Additional Information

Working at SGS means becoming part of an innovative worldwide organization that values flexibility and sustainability. Benefits include paid parental leave, allotted time off for volunteering and blood donation, corporate health and wellbeing programs, ongoing training, and a wide array of employee discounts and cashback offers through our rewards platform.

SGS Australia is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, persons living with disabilities, and individuals of varied ages, nationalities, and cultures. Employment opportunities for Aboriginal and Torres Strait Islander peoples are a vital part of our Reconciliation Action Plan (RAP). We recognize and respect the traditional custodians and elders, past, present, and emerging.