Junior Support Analyst

Job Overview

We are seeking a Junior Support Analyst to join our team in Durban, KwaZulu-Natal. This role requires a keen eye for detail, strong communication capabilities, and the ability to operate both independently and within a team setting.

Key Responsibilities

• Assess the design, layout, and overall functionality of websites or applications to ensure they are user-friendly, responsive, and easy to navigate across various devices.
• Conduct thorough functionality testing including cross-browser and device compatibility to guarantee seamless performance and bug-free features.
• Monitor and analyze performance indicators such as load times and server responsiveness, identifying bottlenecks and proposing optimization solutions.
• Review user interface and content for consistency and alignment with brand standards, ensuring accessibility and visual uniformity.
• Gather and evaluate user feedback to pinpoint opportunities for new features or improvements that enhance engagement and operational efficiency.

Qualifications

• Completion of Matric certificate.
• Basic proficiency in computer use.
• Strong attention to detail.
• Effective verbal and written communication skills.
• Capability to work autonomously as well as collaboratively within teams.