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Quality Analyst
Teleminds Infotech Private Limited
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- INR 13,500 – INR 15,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Teleminds Infotech Private Limited is seeking a skilled Quality Analyst to join their team in Kolkata, West Bengal. The role focuses on monitoring and improving call quality through detailed analysis and reporting.
Key Responsibilities
- Develop call monitoring formats and establish quality benchmarks.
- Conduct call monitoring activities and analyze outcomes.
- Provide performance trend reports to site management for informed decision-making.
- Utilize quality monitoring data systems to track individual and team metrics.
Requirements
- Proficient in MS Excel including Pivot Tables, VLOOKUP, HLOOKUP, and advanced Excel functions.
- Strong English communication capabilities.
Compensation
The monthly salary offered ranges between 13,500 and 15,000 Indian Rupees.
Skills
Tools & software
Microsoft Excel
required
How they work
Communication
Languages
English