Junior Customer Support Executive

Job Overview

We are seeking a Junior Customer Support Executive to join our office-based team in Chennai. This role requires fluent communication in multiple languages including English, Tamil, Kannada, Malayalam, Hindi, and Telugu, along with a graduation degree as a mandatory eligibility criterion.

Key Responsibilities

• Communicate clearly and patiently across various channels such as phone, email, and chat to ensure customers' concerns are properly understood and resolved.
• Efficiently identify issues and troubleshoot to provide effective solutions that enhance customer satisfaction.
• Exhibit empathy and patience, particularly while engaging with customers who may be frustrated or confused, fostering a supportive environment.
• Maintain thorough knowledge of company products and services to deliver accurate information and assistance.
• Collaborate effectively with team members and remain flexible to accommodate evolving processes, tools, and customer requirements in a dynamic workplace.

Eligibility and Work Conditions

Applicants must have completed graduation. The position requires working from the company office located in Chennai.