- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Us
Sanipex Group serves customers across the Middle East, Europe, Asia, and Africa with a comprehensive lifestyle offering. Established over 30 years ago, the company operates through Retail, Trade, Project, and Digital channels, catering to architects, interior designers, developers, retailers, and private clients. The team is diverse, comprising over 43 nationalities, and fosters an inclusive, dynamic, and creative environment with extensive training for skill development and career growth.
Role Overview
We are on the lookout for a skilled IT Support Engineer to deliver first and second level technical assistance for desktops, laptops, printers, and mobile devices. The role encompasses supporting Windows and macOS setups, Microsoft 365, Azure, Intune, endpoint security, and mobile device management, both onsite and remotely. Key duties include configuring and deploying hardware, software installations, security patch applications, equipment inventory management, mailbox and account support, onboarding/offboarding processes, network infrastructure maintenance (including firewalls, switches, access points), CCTV system support, and involvement in IT projects of small to medium scale. Collaborating closely with the IT Team Lead, you will resolve technical problems, escalate as necessary, and contribute to maintaining a stable and secure IT environment.
Candidate Profile
Applicants should have at least three years of experience in IT technical support with solid expertise in Microsoft and Apple operating systems, Microsoft 365, Azure, Intune, and networking concepts. Familiarity with ITSM ticketing platforms, CCTV system setup and support, and data center IT operations is advantageous. Essential skills include strong organizational, prioritization, and problem-solving capabilities, along with excellent English communication in both written and oral forms. A customer-oriented and cooperative mindset is critical, as is flexibility for variable working hours and travel between company locations. A valid driving license is required. Certifications such as CCNA, ITIL, or Azure are beneficial. This is an excellent opportunity for candidates eager to thrive in a dynamic environment and committed to providing high-quality IT support.
What We Offer
We support employees in their professional development through learning opportunities and diverse career paths within the group. Rewards include competitive salary packages and benefits aligned with your contributions and dedication.
Inclusivity Statement
We encourage applications from all individuals regardless of their background, embracing the diversity that enriches our company culture and drives customer enthusiasm. Due to high application volume, only shortlisted candidates will be contacted within two weeks; if contacted, assume unsuccessful applicants will not receive further communication.