IT Coordinator

Role Overview

The IT Coordinator provides foundational technical support and undertakes maintenance and repair tasks for various property-based and above-property technology systems across multiple units. Operating under clear guidelines and supervision, this role focuses on delivering first and some second-level support to ensure technology reliability and efficiency within the organization.

Responsibilities

• Carry out repairs, installations, and maintenance of all technology systems both within the property and at above-property levels.
• Adhere strictly to company policies including Incident and Safety Management Systems (ISMs), Standard Operating Procedures (SOPs), and Marriott guidelines.
• Report accidents, injuries, and unsafe work conditions to management promptly.
• Maintain confidentiality of proprietary and sensitive company information.
• Address service requests from guests and provide assistance to employees in a professional manner.
• Communicate clearly and courteously, including proper telephone etiquette.
• Act as a role model and serve as the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Build and sustain positive working relationships to support teamwork and help achieve collective goals.
• Ensure compliance with quality standards, and proactively suggest improvements to enhance organizational efficiency, productivity, safety, and cost-effectiveness.
• Physically manage tasks involving lifting and moving objects up to 50 pounds and navigate stairs or ramps as necessary.
• Use computers and Point of Sale (POS) systems to enter and retrieve information effectively.
• Perform other reasonable duties assigned by supervisors.

Requirements

• Educational background including a university or college degree or equivalent practical experience.
• A minimum of two years’ relevant work experience in IT support or related fields.
• No prior supervisory experience required.
• No specific licenses or certifications mandated.

Company Commitment and Culture

Marriott International embraces equal opportunity employment and cultivates an inclusive workplace that values diverse backgrounds, talents, and experiences. The Autograph Collection represents a curated set of independent four and five-star hotels, celebrated for their unique character and ability to cater to discerning travelers seeking personalized and memorable experiences. Joining this team means becoming part of a global portfolio, working alongside outstanding professionals dedicated to excellence and personal development.