IT Analyst

About the Company and Role

Mott MacDonald is a global engineering, management, and development consultancy committed to societal improvement through innovation and excellence. As an employee-owned organization, it fosters a culture of collaboration and shared success. We are seeking an IT Analyst to join our New Zealand team based in Auckland, focusing on hands-on support for workplace technology to ensure smooth operation and accessibility for all colleagues.

Key Responsibilities

• Provide on-site support for technology including laptops, peripherals, and other end-user devices.
• Troubleshoot technical issues and liaise with Group IT to resolve incidents and service requests efficiently.
• Manage meeting room technology, including video conferencing systems and town hall event setups.
• Prepare, configure, and deploy laptops and related equipment.
• Assist with onboarding and offboarding activities for employees joining or leaving the organization.
• Maintain accurate IT asset records and equipment inventories.
• Monitor and ensure continuous operation of office technology and printers.
• Coordinate technology maintenance and manage authorized vendor visits.
• Perform routine technology and security inspections throughout the workplace.
• Build strong relationships with colleagues delivering responsive, customer-focused support.

Candidate Profile

The ideal candidate will hold a Bachelor's degree in Computer Science or Computer Engineering. You should have experience supporting IT environments, particularly in desktop or workplace technology roles. Key skills include:

• Strong troubleshooting and problem-solving capabilities.
• Excellent communication skills combined with a customer-service oriented mindset.
• Ability to operate independently while collaborating well with the wider IT team.
• Strong organizational skills and attention to detail.
• Experience with Windows operating systems, peripherals, and printers.
• Familiarity with Microsoft Teams and video conferencing tools.
• A proactive attitude with a genuine desire to assist and support others.

Why Join Us?

At Mott MacDonald, we prioritize our people and strive to create a supportive environment for growth and success. Employees benefit from:

• Opportunities for continuous technical and professional development.
• A salary ranging from NZD 70,000 to NZD 80,000 annually plus additional benefits.
• Flexible work arrangements fostering an adaptive and agile work culture.
• A workplace committed to diversity and inclusion, valuing all perspectives.
• Stability as an employee-owned company where employees have a direct stake and voice in business success.
• The chance to work on impactful projects alongside talented colleagues that positively influence communities.

Employee Ownership and Benefits

• Employee ownership structure encourages shared success without external investors.
• Personal and group performance bonuses enhance employee rewards based on contributions.
• Opportunities to increase individual stake and have meaningful input into company direction.
• Flexible work arrangements that accommodate both professional goals and personal life events.
• Competitive salary with discretionary bonuses, comprehensive life and accident insurance, options for additional leave, and active employee resource groups supporting inclusivity and social responsibility.

Equality, Diversity, and Inclusion

We are committed to fostering an inclusive environment where everyone feels valued and welcomed. We encourage applications from diverse backgrounds and support accommodations during recruitment. Part-time and job-sharing arrangements are considered where possible.