IoT Product Manager

Position Overview

We are looking for a highly skilled and commercially focused IoT Product Manager to oversee the comprehensive management of enterprise IoT products and connectivity platforms. This role entails leading the product's entire lifecycle, enhancing operational efficiency, driving commercial success, and ensuring smooth service delivery across extensive IoT and smart infrastructure projects.

Key Responsibilities

• Manage the full product lifecycle of enterprise IoT platforms and connectivity management solutions.
• Develop and implement product roadmaps that align with business goals, market needs, and client requirements.
• Steer product commercialization efforts, including pricing strategies, revenue increase, margin optimization, and overall business outcomes.
• Lead Go-To-Market planning and facilitate enterprise sales enablement.
• Coordinate cross-functional teams spanning Technology, Operations, Sales, Vendors, and Partners to ensure seamless delivery.
• Oversee operations post-deployment for large-scale IoT and smart infrastructure projects.
• Track service performance, operational KPIs, SLA adherence, and customer satisfaction metrics.
• Lead operational reviews, incident governance, escalation processes, and initiatives to improve service quality.
• Maintain strong enterprise customer relationships, acting as a key point of contact for major accounts.
• Collaborate with technical teams on platform integration, connectivity, API facilitation, and workflow operations.
• Ensure prompt resolution of critical incidents and escalations within operations.
• Support digital transformation projects related to IoT, smart city developments, utilities, and enterprise connectivity programs.
• Promote continuous enhancements through data analysis, reporting, and insightful metrics.

Technical Responsibilities

• Administer IoT Connectivity Management Platforms (CMP) and enterprise IoT service environments.
• Manage IoT device onboarding, SIM lifecycle, connectivity provisioning, and activate services.
• Collaborate with telecom and network teams concerning LTE, NB-IoT, LTE-M, and 5G connectivity.
• Support enterprise API integration, cloud connectivity, and automation within operational workflows.
• Monitor the performance of platforms, connectivity metrics, and operational dashboards.
• Oversee incident management, root cause analysis, and development of corrective actions.
• Ensure IoT security governance, compliance in enterprise connectivity, and manage operational risks.

Qualifications and Expertise

• Bachelor’s degree in Telecommunications, Computer Science, IT, Engineering, or related disciplines.
• Minimum of 5 years’ experience in IoT Product Management, Telecom Product Management, or enterprise technology solutions.
• Demonstrated background in managing enterprise IoT platforms, telecom services, or smart infrastructure.
• Experience working within telecom operators, smart city projects, utility sectors, or enterprise digital transformations.
• Proven ability to lead cross-functional technical and operational teams.
• Deep understanding of enterprise service governance and operational delivery frameworks.

Technical Skills Required

• Expertise in IoT Connectivity Management Platforms (CMP).
• Familiarity with NB-IoT, LTE-M, 4G, and 5G technologies.
• Knowledge of MQTT, REST APIs, and TCP/IP protocols.
• Experience with SIM provisioning and device lifecycle management.
• Understanding of enterprise IoT architecture and smart metering/AMI programs.
• Familiarity with OSS/BSS environments and SLA & Incident management processes.
• Proficiency in ITIL service management practices.
• Experience using ServiceNow or Jira service management platforms.
• Knowledge of cloud IoT platforms and API/enterprise system integrations.
• Skills in Power BI, SQL, and operational reporting.

Core Competencies

• Product lifecycle management expertise.
• Strong IoT and telecom domain knowledge.
• Commercial and financial business acumen.
• Excellent stakeholder and customer relationship management.
• Leadership in service governance and escalation management.
• Ability to make decisions based on data analytics.
• Effective cross-functional leadership capabilities.
• Strategic planning and execution skills.

Preferred Experience

• Background in managing large-scale IoT or smart utility programs.
• Exposure to smart city, utilities, or enterprise connectivity ecosystems.
• Experience within telecom or major enterprise technology environments.
• Relevant certifications such as ITIL, Agile, Product Management, or Cloud platforms are advantageous.