International Voice Process Executive - Technical & Customer Support

About the Role

Sutherland is seeking immediate joiners for the position of International Voice Process Executive focusing on technical and customer support. This job is well suited for fresh graduates passionate about providing excellent customer service with strong English communication abilities.

Primary Responsibilities

• Handle incoming international customer calls professionally.
• Resolve technical issues and offer support to customers.
• Deliver exemplary customer service to ensure satisfaction.
• Accurately document customer interactions and relevant details.

Eligibility and Candidate Profile

• Open to fresh graduates with no prior experience required.
• Exceptional verbal and written English communication skills.
• Clear articulation and ability to troubleshoot effectively.
• Customer-oriented mindset combined with eagerness to learn.
• Candidates who can start immediately are preferred.

Work Schedule and Logistics

• Five days a week with rotational shifts and corresponding off days.
• Primarily night shifts are part of the schedule.
• Company provides two-way cab service within 25 km radius depending on shift timing.

Work Location

Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai. Landmark: Opposite Perungalathur Railway Station.

Recruitment Procedure

• Initial HR interview conducted as a walk-in process.
• Further evaluation through an SD panel interview.
• Voice assessment test will be conducted.

Important Note

Sutherland does not require any payments or favors for employment opportunities. Any suspicious requests should be reported immediately.