Freshers Needed for International Technical Support Voice Process

About the Company

Sutherland is a globally recognized leader in business and digital transformation, delivering exceptional customer experiences across various client journeys. With over 35 years of expertise, the company leverages cutting-edge technologies such as cognitive AI, intelligent automation, advanced analytics, and digital services to provide innovative solutions for industries including Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics, and Retail. Operating with integrity and agility, Sutherland's team of 40,000 professionals drives efficiency and growth through proprietary and collaborative platforms.

Role Overview

We are currently seeking fresh graduates to join our International Voice Process as Technical and Customer Support Executives. This role involves handling international client interactions primarily via voice channels, focusing on delivering technical support and exceptional customer service.

Key Responsibilities

• Deliver high-quality technical and customer support in an international voice environment.
• Address customer issues effectively with clear communication and troubleshooting skills.
• Maintain professionalism and a customer-centric approach in every interaction.

Candidate Requirements

• Recent graduates with excellent verbal and written English communication abilities.
• Ability to express ideas clearly and maintain curiosity and enthusiasm for customer service.
• Bright, articulate, and passionate about assisting customers.

Work Schedule & Location

• Five-day workweek with predominantly night rotational shifts.
• Onsite work at Sutherland's office located in A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai (Opposite Perungalathur Railway Station).
• Two-way cab transportation available within a 25 km radius depending on shift timing.

Selection Process

• Initial HR Interview (walk-in).
• Panel Interview with Senior Directors.
• Voice assessment to evaluate communication skills.

Additional Information

We are looking for candidates who can join immediately, preferably by August. Sutherland does not charge any fees or request favors for job opportunities. Any suspicious activity should be reported promptly.