Hindi Voice Support Associate

Company Overview

Sutherland is a global leader specializing in driving business and digital transformation, providing exceptional experiences throughout client engagements. With over 35 years of proficiency, it leverages deep domain expertise, proprietary technologies, and partnerships to enhance growth, productivity, and efficiency across industries such as Healthcare, Insurance, Banking, Media, Technology, Travel, Logistics, and Retail. The company employs 40,000 professionals, holds numerous patents, and emphasizes agility, innovative thinking, integrity, and flawless execution.

Position Summary

We are currently seeking dedicated individuals to join immediately as Hindi Voice Support Associates. This role is well-suited for fresh graduates passionate about delivering excellent customer service and adept at fluent Hindi and strong English communication.

Key Responsibilities

• Respond to incoming customer calls in Hindi promptly and professionally.
• Provide precise and timely information in response to customer queries.
• Effectively address and resolve customer complaints or issues.
• Collaborate closely with team members to meet service targets and maintain quality standards.
• Continuously update oneself with the latest product knowledge and company policies.

Qualifications and Skills

• Completed high school education or any level of graduation.
• Fluency in Hindi language with excellent verbal communication abilities.
• Capability to handle challenging calls and manage stress efficiently.
• Strong customer service orientation and problem-solving skills.
• Good time management and active listening skills.

Work Location

The position is based at Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, located opposite Perungalathur Railway Station.

Additional Information

• Priority will be given to candidates who can join by August.
• The selection process involves an HR interview, specialized department panel interview, and a voice assessment.
• Candidates are requested to bring only an updated resume mentioning "Nanditha HR" at the top and avoid carrying extra electronic devices such as laptops or tablets.
• Sutherland does not request any payments or favors for job consideration; any suspicious activities can be reported to the company's TA Helpdesk.