International Customer Support Executive
Nvd Technology Services Private Limited
Ahmedabad, Gujarat, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 23,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate or equivalent
- Eligibility
- Candidates with strong English communication skills, basic computer proficiency, and willingness to work night shifts are eligible. Both freshers and experienced applicants in customer support can apply.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated International Customer Support Executive to join our team in Ahmedabad - Satellite. This position operates on a night shift schedule from 7:30 PM to 5:00 AM, with Saturdays and Sundays off. The role offers a monthly in-hand salary ranging between ₹20,000 to ₹23,000, complemented by performance-based incentives.
Key Responsibilities
- Handle customer interactions internationally via phone calls, chat, and email.
- Provide clear and accurate responses to customer queries.
- Resolve customer concerns promptly while upholding excellent service standards.
- Ensure satisfaction by delivering timely and efficient support solutions.
- Maintain detailed records of customer communications and resolutions.
- Comply with company policies, quality controls, and service-level agreements (SLAs).
Candidate Requirements
- Excellent verbal and written communication skills in English.
- Familiarity with basic computer operations and CRM tools.
- Customer-centric mindset with strong problem-solving skills.
- Fresh graduates as well as candidates with prior experience in customer support are encouraged to apply.
- Capability to work effectively in a night shift setting.
Benefits and Opportunities
- Competitive monthly salary with attractive incentives based on performance.
- Guaranteed weekends off on Saturdays and Sundays.
- Professional working environment with chances for career advancement.
- Ongoing training and assistance to improve communication and customer service expertise.
Minimum education
Bachelor's Degree