Integration Engineer III

About impact.com

impact.com is a leading commerce partnership marketing platform that revolutionizes how businesses expand. It enables brands to discover, manage, and grow partnerships spanning the customer journey. Serving affiliates, influencers, content publishers, brand ambassadors, and customer advocates, the platform fosters authentic, performance-driven growth through trusted relationships. Their award-winning products unify various partner types into a single platform. Trusted by over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, impact.com supports more than 350,000 partnerships that drive measurable outcomes.

Role Overview

As an Integration Engineer, you will guide clients through account configuration, implementation, integration, and launch phases. You'll manage client relationships during onboarding, respond to queries, conduct Zoom calls, and lead foundational training on platform adoption. Adhering to the onboarding procedures, you will escalate issues as needed. Collaborating with Solutions Architects and Client Success teams, you will learn impact.com's technologies and propose technical solutions, addressing inquiries from both business and technical stakeholders to ensure prompt integration.

Key Responsibilities

• Maintain up-to-date knowledge of impact.com’s platform features, improvements, and industry trends.
• Manage a portfolio of new accounts by launching them and ensuring accurate tracking of metrics through the defined onboarding workflow.
• Coordinate inclusion of all necessary stakeholders in discussions to confirm setup requirements.
• Proactively advance projects, promptly identifying and resolving blockers to adhere to timelines.
• Assist in designing and integrating technical solutions for clients, both new and ongoing.
• Lead technical discovery sessions to understand client needs and recommend optimal implementations aligned with their goals.
• Help create and update documentation for technical integrations.
• Troubleshoot and resolve technical challenges arising during client onboarding.
• Document critical client account and business information to facilitate smooth transitions to Success or Account Management teams.

Candidate Profile

• Self-driven with a penchant for developing or refining operational processes.
• Excellent English communication skills, both verbal and written.
• Ability to combine technical expertise with empathetic, clear, and professional communication tailored to stakeholders of varying technical competencies.
• Demonstrated success in applying AI thoughtfully to practical business problems, with a strong grasp of its fundamentals.
• Keen learner willing to venture beyond comfort zones.
• Curious mindset leading to deep insight into client challenges.
• Strong passion for addressing customer issues in a dynamic environment.
• Exceptional problem-solving and troubleshooting abilities.
• Basic knowledge and hands-on experience with web technologies such as HTML, JavaScript, SQL, and REST APIs.
• Sound understanding of designing and implementing client solutions on SaaS platforms, including associated challenges.
• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, Commerce, or related fields.
• Proven experience in Integration Support, Sales Engineering, Software Development, or similar roles, preferably client-facing.
• Over five years of experience in technology roles within digital marketing or tech-driven companies.
• Prior familiarity with affiliate or digital marketing sectors is preferred.

Benefits and Perks

• Flexible Working: Enjoy a Responsible PTO policy encouraging balance between work and personal life.
• Health and Wellness: Access up to 12 fully sponsored therapy or coaching sessions annually with dependent coverage, plus gym reimbursements.
• Learning Opportunities: Benefit from free access to Coursera and internal PXA courses to advance your skills.
• Parental Support: Receive generous paid leave—26 weeks for primary caregivers and 13 weeks for secondary caregivers.
• Technology Support: Obtain stipends for home office setup and monthly reimbursements for internet expenses.

Diversity and Inclusion

impact.com is an equal opportunity employer committed to fostering diversity. They prohibit discrimination on many grounds including race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability.