Installation Coordinator

About EROAD

EROAD is an expanding global company specializing in fleet management technology. We provide GPS tracking, compliance, and safety solutions that enable fleet operators to efficiently manage their vehicles. Our presence spans New Zealand, Australia, the Philippines, and the USA.

Role Overview

As an Installation Coordinator at EROAD, you will oversee the entire customer installation process from initial order through invoicing, ensuring smooth and timely execution in a fast-moving, customer-centered environment.

Key Responsibilities

• Manage all aspects of the installation journey, from receiving the order to invoicing completion.
• Organize schedules and allocate resources effectively to maintain installation timelines.
• Serve as the primary contact for customers during the installation phase.
• Identify and resolve any issues promptly to avoid delays.
• Collaborate with the Service Delivery Manager as part of a customer-focused installation coordination team.

Qualifications and Skills

• 2 to 3 years of experience using CRM software for scheduling, order tracking, and managing customer communications.
• Strong communication skills, both written and verbal, paired with solid planning and problem-solving abilities.
• Comfortable handling technical systems and procedures related to installation coordination.
• Experience with Salesforce is advantageous, but training will be provided if unfamiliar.
• Previous roles in planning or coordination are beneficial, though candidates with the right background are encouraged to apply.

Why Join EROAD?

• Become part of an innovative Kiwi technology company scaling internationally.
• Collaborate with a skilled and cooperative team.
• Benefit from ongoing learning opportunities, employee assistance programs, and AI tools.
• Work within a diverse, multicultural organization that values inclusion.
• Participate in a publicly listed company growing rapidly across multiple countries.