Inside Sales Executive

Job Overview

Join Delhivery Limited as an Inside Sales Executive based in Chandigarh, where you will develop and maintain customer relationships, aiming to maximize business opportunities through excellent service and sales techniques.

Key Responsibilities

• Manage and nurture ongoing client relationships to foster long-term partnerships.
• Conduct inbound and outbound calls to discover potential business leads and opportunities.
• Assess customer requirements and suggest appropriate Delhivery services to meet those needs.
• Promote incremental sales through effective upselling and cross-selling strategies within the existing customer base.
• Maintain focus on customer retention, engagement, and ensuring a positive overall experience.
• Collaborate with internal teams to promptly address and resolve customer queries.
• Achieve set sales, revenue, retention, and engagement goals.
• Diligently record and update leads, sales prospects, and client details using CRM and sales management systems.

Candidate Profile

• Possess between 1 and 5 years of experience in inside sales, telesales, account management, customer success, or relationship management.
• Fresh graduates are encouraged to apply if they demonstrate strong communication abilities and a keen interest in sales.
• Excellent verbal and written communication skills.
• Confidence in engaging customers via telephone conversations.
• Effective at building and maintaining customer relationships.
• Goal-driven, proactive approach with willingness to learn continuously.
• Able to thrive in a dynamic and rapidly evolving working environment.
• Basic proficiency in MS Office or Google Workspace tools and familiarity with CRM platforms.