Information Technology Technician

Overview

This role involves providing comprehensive technical support and maintenance for desktop and laptop devices, printers, scanners, and associated peripherals. The technician will be responsible for installation, configuration, regular preventive maintenance, and resolving common hardware and software issues in accordance with organizational policies.

Key Responsibilities

• Maintain and support desktop and laptop computers alongside printers, scanners, and approved peripheral devices.
• Install and set up new equipment and update operating systems and authorized software on user devices.
• Perform routine preventive maintenance tasks on hardware and peripheral equipment to ensure optimal operation.
• Offer daily user support, troubleshooting basic hardware, software, and printer-related problems.
• Configure user devices adhering to SRTA standards and organizational policies.
• Conduct regular visits to external offices of SRTA to evaluate technical requirements and address support tickets within the scope of support provided.
• Log, track, and document support tickets and escalate complex issues to Level 2 technicians as necessary.
• Support user connectivity issues at a basic level, coordinating with network and systems teams for solutions when needed.
• Create and update user manuals and technical guides for systems and commercially available applications.
• Provide training and guidance to users on basic functions of operating systems and approved software applications.
• Perform additional technical support tasks assigned by direct supervision.

Technical Skills

• Proficient in installation, configuration, and troubleshooting of Windows client operating systems.
• Experienced in supporting Microsoft Office and Outlook for end users.
• Competent in setting up and troubleshooting printers, scanners, and peripheral devices.
• Knowledgeable in basic network concepts including LAN/Wi-Fi connectivity and IP configuration.
• Familiar with ticketing systems, service desk tools, and ITIL-based incident management processes.
• Strong customer service and communication capabilities in both Arabic and English languages.

Mandatory Requirements

• Bachelor’s degree is required.
• At least 2 years of practical IT support experience.
• Fluency in Arabic is mandatory.
• Holding a valid UAE driving license is essential due to travel demands between SRTA sites.

Preferred Qualifications and Advantages

• Professional certifications such as CompTIA A+, Microsoft Certified: Modern Desktop/Endpoint Administrator, or ITIL Foundation are favored.
• Previous work experience supporting government entities in the UAE is advantageous.
• Additional hands-on IT support experience beyond the minimum requirement is a plus.