Inbound Call Center Agent

Overview

Linnk Group presents an opportunity to join a leading telecom and ICT services provider in Qatar. This company delivers voice, messaging, data, fixed communications, IoT, and managed ICT solutions to both consumer and business markets in Doha.

Key Responsibilities

• Answer incoming customer calls to address service inquiries.
• Offer professional assistance and efficiently resolve customer questions.
• Manage customer complaints and escalate issues when required.
• Accurately convey information concerning telecom products and services.
• Take and process customer orders without errors.
• Adhere to prescribed call management and escalation protocols.
• Achieve set service quality and performance goals.
• Maintain precise and up-to-date customer records while complying with quality standards.

Required Skills and Experience

• Prior experience as an inbound call center agent or customer support professional, especially in the telecommunications sector.
• Excellent customer service skills coupled with effective communication abilities.
• Proficiency in Arabic language is compulsory, with preference for Qatari or Gulf Arabic dialects.
• Good command of English communication.
• Strong customer orientation, self-discipline, and a results-driven attitude.
• Familiarity with computer use and CRM or call center software platforms.
• Capability to operate efficiently in a dynamic and fast-moving customer service environment.

Additional Information

The position is based in Doha, Qatar and entails a yearly renewable contract. Candidates interested or those with referrals are encouraged to contact via the specified email (not included here for privacy).