Housekeeping Supervisor

About the Role

Mandarin Oriental, Doha seeks a dedicated Housekeeping Supervisor to join our housekeeping team. The role demands a commitment to excellence, teamwork, integrity, respect, and responsibility, balanced with a growth mindset. Mandarin Oriental is a globally recognized luxury hospitality group renowned for exceptional guest experiences inspired by Asian heritage and modern luxury standards.

The property in Doha offers a sophisticated urban escape with Qatari heritage influences, located centrally near prominent landmarks such as Souq Waqif and Museum of Islamic Art.

Key Responsibilities

• Uphold the hotel's image by maintaining a neat uniform and adhering strictly to personal hygiene standards.
• Ensure strict adherence to key control procedures.
• Organize daily staff assignments for day rooms, turn-down services, evening cleaners, and support staff.
• Perform daily room service inspections and periodic evening turn-down checks.
• Coordinate regularly with Front Office regarding guest arrivals, VIP rooms, and special requests.
• Provide performance feedback to the Housekeeping Manager on supervised employees.
• Inspect equipment and pantries for cleanliness and proper storage at shift's end.
• Oversee accurate handover between shifts, ensuring all notes are logged and instructions communicated.
• Keep in close contact with order takers to monitor room status and inform housekeeping staff of check-outs promptly.
• Continuously update room status and report discrepancies to Front Office.
• Ensure departmental services align with the Welcome Charter and standard operating procedures.
• Manage pantry stock levels and submit requisitions timely to maintain par levels.
• Assist in emergency protocols such as evacuation, fire, and bomb threat procedures.
• Undertake any other tasks assigned by the housekeeping management team.
• Support linen inventory counts when scheduled by the Executive Housekeeper or management.
• Report and follow up on maintenance issues effectively.
• Conduct turn-down training for new and existing staff.
• Enforce adherence to staff break schedules.
• Physically verify and address reported discrepancies.
• Report guest feedback and complaints to the Housekeeping Manager promptly.
• Ensure all staff comply with lost and found protocols.

Candidate Profile

• Prior experience as a Housekeeping Supervisor in luxury hotel environments is highly preferred. Experience in resort settings is advantageous.
• Comprehensive understanding of housekeeping operations, including chemical use, linen care, and equipment handling, is essential.
• Maintain a professional, well-groomed appearance consistently.
• Excellent proficiency in written and spoken English is required.
• Possess a pleasant, energetic, adaptable, and self-motivated demeanor with the ability to work independently.

Employee Benefits

• Learning & Development: Customized career growth and training programs to support ongoing professional development.
• MOstay Programme: Complimentary and discounted room stays at Mandarin Oriental locations worldwide for employees and their families.
• Health & Wellness: Comprehensive wellness and health benefits promoting work-life balance.
• Retirement Plans: Various retirement schemes linked to tenure and position within the company.