Housekeeping Supervisor (m/w/d)

About The Ritz-Carlton, Berlin

Situated at Potsdamer Platz, central Berlin, The Ritz-Carlton is a prestigious 5-star hotel combining exclusive design with contemporary elegance, embodying the glamour of Berlin's Roaring Twenties. Featuring 303 rooms and suites, distinguished dining experiences including modern German cuisine at Restaurant POTS, an elegant lounge, and popular bar The Curtain Club, the hotel also offers wellness and a luxurious Club Lounge.

Role Overview

Join the Ritz-Carlton family as a full-time Housekeeping Supervisor dedicated to ensuring exceptional guest experiences and fostering a cooperative team atmosphere. This non-management position involves overseeing cleanliness and orderliness of guest rooms and floors, managing teams including third-party room attendants, and leading housekeeping projects while adhering to Ritz-Carlton comfort and hygiene standards.

Key Responsibilities

• Inspect guest rooms for cleanliness, completeness, and proper functionality.
• Maintain the neat and pristine appearance of designated floors.
• Coordinate and give instructions to room attendants, including those from external companies.
• Lead and manage housekeeping-related projects.
• Ensure compliance with all Ritz-Carlton and hygiene protocols.

Candidate Profile

• Completed vocational training in hospitality is preferred.
• Substantial professional experience in housekeeping.
• Prior experience in a similar supervisory role.
• Proficient in German and excellent command of English, both spoken and written.
• Warm, friendly demeanor with outstanding hospitality skills.
• Strong commitment, team-oriented mindset, and a service-focused attitude.
• Ability to assert authority appropriately and demonstrate responsibility.
• A passion for hospitality and meticulous attention to detail.

Benefits and Perks

• Work in one of Berlin's most contemporary and renowned hotels.
• Precise time tracking with flexible work schedules.
• Annual salary reviews and holiday premium pay.
• 30 days of paid annual leave.
• Up to €63 monthly subsidy for BVG/VBB public transit passes.
• Choice of either 3 extra vacation days, individual training worth €300, or a €300 contribution to hospitality pension plans after one year.
• Supportive and experienced leadership offering guidance and career development.
• Access to global advancement opportunities within Marriott International's extensive portfolio.
• Regular feedback and optional cross-training programs.
• Training sessions with financial aid for professional growth.
• Participation in employee savings plans according to tenure.
• Recognition programs and celebrations acknowledging individual achievements.
• Discounted rates for family and friends across all Marriott brands worldwide.
• A complimentary overnight stay for two including breakfast for all new hires within the first six months.
• Team-building events, seasonal and annual parties.
• Free uniforms and cleaning services, including business attire maintenance.
• Nutritious meals available in the staff restaurant.
• Comprehensive onboarding and continuous learning coach support.
• Unlimited access to online training regardless of position or career stage.
• Corporate benefits and discounts at local stores and fitness clubs.
• Opportunities to engage in community and social initiatives.

Additional Information

The position is based onsite at The Ritz-Carlton, Berlin located at Potsdamer Platz 3. The employer values diversity and inclusivity, ensuring equal opportunity employment without discrimination based on protected status. The hotel's culture emphasizes the Gold Standards which inspire excellence in luxury service across over 100 Ritz-Carlton hotels worldwide. Employees are encouraged to excel creatively, thoughtfully, and empathetically, contributing to memorable guest experiences.