Housekeeping Supervisor

About Mandarin Oriental Downtown, Dubai

Mandarin Oriental Downtown, Dubai, situated in Wasl Tower on Sheikh Zayed Road, presents a sophisticated fusion of modern hospitality and luxury. Featuring 259 rooms and suites with panoramic city views, exceptional dining options, rooftop pools, a spa sanctuary, and upcoming residential properties, the hotel embodies a prestigious luxury experience inspired by Asian heritage.

Role Overview

The Housekeeping Supervisor oversees daily housekeeping functions to uphold immaculate cleanliness, maintenance, and guest satisfaction in alignment with the hotel's elite standards. Reporting to the Housekeeping Manager, this role involves supervising and coaching the housekeeping team to deliver superior service and operational excellence.

Key Responsibilities

• Approve and release guest rooms upon inspection, ensuring top cleanliness and presentation standards for arrivals.
• Perform regular quality audits of guest rooms and public areas to maintain consistent adherence to Mandarin Oriental’s service criteria.
• Manage daily housekeeping operations including room status, maintenance liaison, and ensuring guest room readiness.
• Oversee inventory and supply management for optimal housekeeping resource usage.
• Lead, mentor, train, and assess housekeeping staff to encourage high performance and compliance with SOPs.
• Deliver outstanding guest experiences by anticipating needs, managing preferences, and effectively resolving issues.

Candidate Requirements

• Completed Senior School or equivalent; hospitality, hotel management, or business management diplomas/degrees preferred.
• At least 3 years' experience in housekeeping within luxury 5-star hotels, including a minimum of 1 year in a supervisory capacity; experience in pre-opening and Middle East is a plus.
• Strong expertise in housekeeping operations, chemicals, equipment, and inventory control.
• Proficiency with Actabl/Alice, HMS, IBS, Microsoft Office, Workday, and other housekeeping management software.
• Fluent English communication skills, both spoken and written; Arabic language skills considered advantageous.
• Exemplary leadership abilities, attention to detail, organizational skills, professionalism, flexibility, and team motivation capability.

Employee Benefits and Work Culture

• Comprehensive learning and development programs to nurture career advancement.
• MOstay program offering complimentary and discounted hotel stays worldwide for employees and their families.
• Health and wellness initiatives promoting work-life balance and well-being.
• Comfort-enhancing provisions including accommodation, transportation, and meals during working hours.
• Competitive salary coupled with benefits aligned with UAE industry norms for financial stability.