Housekeeping Supervisor

Position Overview

The Housekeeping Supervisor monitors and inspects guest rooms, public spaces, pools, and other areas post-cleaning to ensure they meet established quality standards. Responsibilities include managing room status updates, prioritizing cleaning tasks, running reports on sold rooms, and addressing discrepancies by collaborating closely with departments such as Front Desk, Engineering, and Laundry.

Key Duties

• Check completed cleaning across guest and public areas to guarantee quality control.
• Generate reports on room occupancy and monitor cleaning priorities accordingly.
• Coordinate communication between housekeeping, engineering, front office, and laundry teams to manage room availability and resolve issues.
• Document and address any room discrepancies and communicate necessary changes effectively.
• Assist management with employee hiring, training, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching.
• Ensure adherence to company policies, safety protocols, security procedures, and complete all required safety training and certifications.
• Maintain professional appearance and uphold confidentiality of proprietary company information.
• Greet and assist guests warmly, anticipate their service needs, accommodate individuals with disabilities, and express sincere appreciation to guests.
• Communicate clearly and professionally with staff and guests alike.
• Develop positive and respectful working relationships and respond appropriately to employee concerns.
• Comply with physical demands such as lifting up to 55 pounds alone or heavier objects with assistance, pushing and pulling housekeeping equipment over uneven surfaces, bending, stooping, and maintaining prolonged standing, sitting, kneeling, or walking throughout shifts.
• Use computers or point of sale systems for recording and obtaining work-related information.
• Perform additional reasonable duties as assigned by supervisors.

Qualifications

• Minimum education requirement: High school diploma or equivalent (G.E.D.).
• At least one year of relevant housekeeping work experience.
• Minimum one year of supervisory experience in a related field.
• No specific licenses or certifications required.

Additional Details

Job Category: Housekeeping & Laundry
Location: King Fahad Road, Riyadh, Saudi Arabia, Postal Code 13315
Schedule: Full Time
Position type: Non-Management
Remote work: Not applicable (on-site position)

The employer is an equal opportunity organization committed to diversity, including nondiscrimination based on disability, veteran status, or other protected characteristics. Marriott International promotes a culture valuing associates' diverse backgrounds, talents, and experiences.

Joining this team means becoming part of JW Marriott, a luxury brand committed to exceptional hospitality. This environment fosters growth through training, development, and recognition while prioritizing employee well-being and camaraderie.