Assistant Sales Manager

Position Overview

The Assistant Sales Manager role at Marriott International, based in Dubai Marina, involves supporting guest services and sales efforts to ensure exceptional customer experiences and promote Marriott's brand loyalty. This is a non-management position requiring full-time onsite presence.

Key Responsibilities

• Coordinate with various departments such as Sales, Data Administration, and Accounting to effectively resolve guest inquiries and issues.
• Employ effective sales strategies to maximize revenue while maintaining guest loyalty, including up-selling techniques and offering compliments like rewards points or gift certificates.
• Manage the processing of reservations, changes, cancellations, and Marriott Rewards redemption requests using appropriate software and communication methods such as phone, fax, or mail.
• Handle guest communication professionally, including answering calls, addressing questions or concerns, and performing general office tasks to support Sales & Marketing operations.
• Assist management by helping to train and motivate employees, serving as a positive example within the team.
• Adhere strictly to company policies, maintain professional appearance, ensure the confidentiality of proprietary information, and safeguard company assets.
• Engage guests with genuine appreciation, anticipate their service needs, and communicate clearly and professionally both verbally and in writing.
• Support team dynamics by fostering positive relationships, responding constructively to colleagues' concerns, and monitoring quality standards.
• Perform physical tasks such as moving objects up to 10 pounds safely and undertake other tasks as assigned by supervisors.

Qualifications

• Minimum educational qualification: High school diploma or GED equivalent.
• At least two years of relevant work experience in a related field.
• No prior supervisory experience required.
• No specific licenses or certifications are necessary.

Additional Information

Marriott International values diversity and is an equal opportunity employer, welcoming candidates from all backgrounds and ensuring a discrimination-free workplace. The company emphasizes a culture of hospitality rooted in innovation and care, encouraging associates to thrive and contribute to a legacy of exceptional service.

As part of the luxury JW Marriott portfolio, the role offers opportunities for personal and professional growth in a supportive environment focused on holistic well-being and community involvement.