Housekeeping Executive

Overview

This position is based in the Asset Area 13 - Hospitality District, New Delhi, and involves comprehensive oversight of housekeeping operations to uphold the highest quality standards in guest rooms and public spaces at a luxury hotel.

Key Responsibilities

• Inspect guest rooms, public areas, and pools post-cleaning to ensure compliance with quality benchmarks.
• Generate and review sold room reports; verify room statuses and identify rooms needing attention.
• Prioritize and update room cleaning status, especially for guest departures.
• Support housekeeping management with daily operational tasks, including coordinating efforts with engineering, front office, and laundry departments.
• Document and resolve discrepancies in room status and communicate these with the front desk and subsequent shifts.
• Assist in managing employee lifecycle activities such as hiring, training, scheduling, performance evaluation, counseling, disciplinary actions, motivation, and coaching.
• Ensure compliance with safety and security policies, reporting hazards and completing requisite safety training.
• Maintain professional appearance and confidentiality; safeguard company property.
• Provide exceptional guest service by greeting guests warmly, anticipating needs, assisting individuals with disabilities, and expressing genuine appreciation.
• Demonstrate effective interpersonal communication and foster positive relationships with colleagues.
• Physical demands include moving and lifting objects up to 55 pounds unaided, handling housekeeping carts, and performing repetitive physical motions such as bending, stooping, and standing for extended periods.
• Operate computers and point-of-sale systems to input and verify work-related information and documentation.
• Fulfill additional duties as assigned by supervisors.

Qualifications

• Educational attainment of at least a high school diploma or GED equivalent.
• A minimum of one year of relevant work experience in housekeeping.
• At least one year of prior supervisory experience preferred.
• No specific licenses or certifications are mandatory.

Additional Information

Marriott International champions diversity and inclusion, providing equal employment opportunities regardless of disability, veteran status, or any other protected characteristic. JW Marriott, part of Marriott's luxury brand portfolio, emphasizes associate well-being and professional growth within a supportive global community, adhering to its philosophy of delivering unparalleled hospitality.