Hotel Manager

About Avani Gaborone Resort & Casino

Located in Gaborone, Botswana, Avani Gaborone Resort & Casino embodies a balance of cool and kind, blending stylish design with practicality and delivering locally inspired, honest food. The brand focuses on creating vibrant social spaces alongside stylish rooms, all complemented by an upbeat service culture that honors authentic hospitality. Part of Minor Hotels, Avani operates across multiple continents with a reputation for energy, creativity, and genuine connection.

Role Overview

We are seeking an accomplished Hotel Manager to lead day-to-day hotel operations, ensuring exceptional guest experiences, financial success, operational efficiency, and staff engagement. As a pivotal member of the leadership team, this role involves working closely with the General Manager and department heads to drive business growth, foster talent development, and uphold brand standards while managing the hotel’s commercial and operational objectives.

Key Responsibilities

• Direct daily operations across all hotel departments, maintaining the highest service standards and operational quality.
• Ensure consistent adherence to Avani brand standards and manage hotel assets and infrastructure effectively.
• Lead continuous improvement efforts to enhance operational performance and customer satisfaction.
• Support profitability goals by managing revenue, budgets, and expenses, optimizing revenues across Rooms, Food & Beverage, Meetings & Events, and ancillary services.
• Analyze operational data to inform strategic decisions and collaborate with Sales, Marketing, and Revenue Management teams to maximize results.
• Foster a guest-centric culture focused on exceeding expectations and handling service recovery promptly.
• Serve as a visible leader, building strong relationships with guests, clients, and stakeholders.
• Inspire, coach, and develop department heads and their teams, promoting a culture of accountability, collaboration, innovation, and service excellence.
• Lead employee engagement, talent development, succession planning, and compliance with company policies and employment laws.
• Ensure compliance with health, safety, security, environmental, and regulatory standards, maintain internal controls and audit readiness, and promote a strong culture of compliance.

Candidate Profile

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or related disciplines.
• Minimum of 8 years' hospitality industry management experience with at least 5 years in senior leadership within hotels, resorts, or integrated hospitality operations.
• Proven expertise in managing multi-department hotel operations with strong financial acumen including budgeting, forecasting, and revenue optimization.
• Track record of enhancing operational performance and guest satisfaction coupled with leadership of large, diverse teams.
• Preferred: Postgraduate qualifications (MBA or Master’s), experience in internationally branded hotels, resort/leisure/gaming operations, and regional or multi-property leadership.

Leadership Qualities

• Operationally detail-oriented with commitment to quality guest experiences.
• Commercially savvy, able to interpret data and drive financial results.
• People-focused leader who motivates teams and supports their development.
• Strategically minded, balancing short-term execution with long-term goals.
• Guest-oriented, passionate about delivering memorable experiences that foster loyalty.
• Collaborative, skilled in building cross-departmental relationships.
• Resilient and adaptable, excelling in fast-paced environments while maintaining service excellence.

Why Join Avani?

This role offers a chance to be part of a prominent global hospitality group and contribute to one of Botswana's leading resorts. You will have the platform to lead a diverse team, influence business success, nurture future leaders, drive innovation, and create outstanding guest experiences.

Additional Information

Applications should include a detailed CV and relevant documentation. Candidates passionate about hospitality leadership and operational success are encouraged to apply.