Hotel Cleanliness Expert

About the Role

Protea Hotels by Marriott® invites dedicated individuals to join our team as Hotel Cleanliness Experts at our Cape Town Mowbray location. This position focuses not only on maintaining spotless guest rooms and public areas but also on crafting a memorable and distinctive experience for every guest. The role involves various housekeeping responsibilities ensuring the hotel’s pristine appearance and high standards of cleanliness to enhance guest satisfaction.

Primary Responsibilities

• Warmly greet and engage guests using friendly communication and, when possible, addressing guests by name.
• Anticipate and respond effectively to guest needs and preferences, collaborating with team members to ensure prompt service.
• Adhere to housekeeping protocols by using correct cleaning chemicals and safety equipment, promptly reporting maintenance issues, and maintaining supply carts.
• Ensure guest rooms, villas, and suites meet quality standards by cleaning bathrooms, dusting surfaces, replacing linens, restocking amenities, and handling trash removal appropriately.
• Maintain cleanliness of public and employee areas, including restrooms and floors, and report any damages in furniture or equipment.
• Communicate clearly and professionally with guests and colleagues, maintaining discretion when discussing work matters.
• Follow safety guidelines vigilantly, complete required safety training, and promptly report accidents or unsafe conditions.
• Comply with all company policies including personal appearance, confidentiality, asset protection, and emergency procedures.

Desired Competencies and Attributes

• Strong customer service orientation and ability to work effectively within a diverse team.
• Commitment to safety, dependability, integrity, and a positive attitude.
• Professional presentation and respectful interactions with guests and coworkers.

Qualifications and Experience

Applicants should ideally have a diploma or equivalent higher education; however, no prior related work or supervisory experience is necessary.

Additional Information

This is a full-time, non-management role based onsite at Protea Hotel Cape Town Mowbray, located on Liesbeek Avenue. The position requires adherence to Marriott International's commitment to equal employment opportunities and nondiscrimination in all aspects. Joining Protea Hotels by Marriott® means becoming part of a leading hotel brand in Africa with over 60 locations, where you can contribute meaningfully and grow professionally.