Hostess

About February 30

Established in 2021, February 30 is a unique beach bar, lounge, and restaurant located in Dubai, renowned for embracing boldness, creativity, and individuality. It offers a versatile atmosphere transitioning effortlessly from relaxed daytime vibes to lively nightlife, making it a preferred venue for diverse occasions. Its dynamic setting features inventive cocktails alongside a sophisticated blend of Mediterranean and Japanese cuisine. The venue has earned multiple prestigious awards, confirming its status as one of Dubai's prominent beachfront destinations where an extraordinary experience awaits every visitor.

Role Overview

The Hostess will be integral in fostering a warm and organized environment for guests by efficiently handling reservations and managing seating arrangements. This role focuses on hospitality excellence and operational effectiveness to ensure guests enjoy a seamless dining experience and a welcoming first impression.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival; guide them to their tables while managing waitlists and providing precise wait time updates.
• Anticipate guest needs, offer support, and recommend options to enhance the dining experience.
• Keep track of dining room layout, seating availability, and optimize table turnover rates.
• Collaborate closely with servers, bussers, and management to facilitate prompt seating, smooth traffic flow, and efficient table clearing and resetting.
• Support the coordination of private dining, special events, or VIP arrangements, ensuring seamless communication and execution of special requirements.
• Prepare guest welcome setups when necessary.
• Maintain accurate records of reservations, cancellations, and guest feedback.
• Assist with daily opening and closing responsibilities and oversee supplies at the host station.
• Facilitate clear communication between the front-of-house team and kitchen staff.
• Provide support to colleagues during busy periods, train new hostess staff, and promote a cooperative and professional workplace environment.
• Adhere to strict personal grooming and uniform standards while embodying the company's hospitality values and professionalism.
• Ensure compliance with food safety, hygiene, and quality protocols in all guest interactions.

Required Qualifications

• Completion of high school diploma or equivalent qualification.
• Prior experience in customer service, hosting, or front-of-house roles is advantageous.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask effectively and perform well in a high-paced setting.
• Friendly and approachable nature with a strong commitment to ensuring guest satisfaction.