Hostess

About Raffles Hotels & Resorts

Raffles Hotels & Resorts has been creating timeless stories and legends since 1887, renowned worldwide for its prestigious presence in landmark locations. The brand enriches each destination by offering culturally rich, intellectually engaging experiences while honoring local community values, heritage, and environmental sustainability.

About Raffles The Palm

Established in 2021 on the western crescent of Palm Jumeirah—the largest man-made island—this grand beach resort features 340 elegantly designed rooms, suites, and villas inspired by European palatial style with bespoke Italian furnishings. Guests enjoy panoramic vistas, private beachfront, advanced entertainment, and recreation including specialty boutiques, VIP cinema, signature dining venues, and magnificent event spaces.

Role Overview

We are seeking a professional Hostess to join our luxury hospitality team at Raffles The Palm. Reporting to the F&B Supervisor, the Hostess is the welcoming face ensuring a flawless, warm, and hospitable dining experience. Responsibilities include greeting and seating guests, managing reservations and seating assignments, providing guest support, liaising with service teams, and maintaining impeccable restaurant presentation.

Responsibilities

• Warmly greet and seat guests within our Food & Beverage outlets while managing reservation bookings and guest flow to optimize service efficiency.
• Handle telephone reservations and maintain an organized bookings register.
• Assist with table setups and decorative displays to ensure readiness and aesthetic appeal.
• Keep guest records up to date and attend to any inquiries or complaints, escalating issues appropriately.
• Maintain high cleanliness standards at the hostess station and menus.
• Foster positive relationships with colleagues across departments.
• Prepare necessary operational materials and ensure adherence to safety, sanitation, and hygiene protocols.
• Present bills and perform cashier duties as necessary.
• Optimize restaurant guest turnover by effective guest flow management.
• Contribute to periodic inventories of restaurant operating equipment.
• Train waitstaff and bus staff in hostess standards and protocols.
• Ensure the restaurant and staff readiness prior to opening hours according to set standards.
• Support other F&B outlets during peak periods as required.
• Perform additional duties assigned by hotel management.

Requirements

• Minimum one year of experience in hotel food and beverage services.
• Secondary education is required.
• Proficient in English communication skills—reading, writing, and speaking.
• Always well-groomed and professionally presented.
• Strong interpersonal skills for building rapport with guests.
• Comprehensive knowledge of restaurant seating layouts and table assignments.
• Proficient with Microsoft Office applications including Excel, Word, and PowerPoint.

Key Attributes

• Commitment to embodying the Raffles brand promise and delivering luxury in all interactions.
• Foster inclusivity and respect within the workplace.

Additional Information

Team members enjoy an array of exclusive benefits such as complimentary room upgrades, extended and discounted stays at Fairmont & Raffles properties, special offers on dining and wellness services, all designed to reward dedication and enhance employee experience.

Our Values

• Respect: Treating everyone justly and with dignity, valuing diverse ideas and perspectives.
• Excellence: Creating authentic connections to make people feel valued and special.
• Belonging: Celebrating differences and supporting each other collectively.
• Empowerment: Encouraging initiative to craft unforgettable guest experiences.
• Integrity: Building mutual trust through authenticity and respect.

Diversity & Inclusion

We are fully committed to an inclusive workplace where diverse talents flourish. Candidates from all backgrounds are encouraged to apply.

Selection Process

Applicants will receive a mandatory profile and questionnaire invitation shortly after applying; this evaluation helps assess suitability and cultural alignment with Raffles' commitment to luxury excellence.