Hostess - Manava (All Day Dining)

About Sofitel Dubai The Palm

Sofitel Dubai The Palm is a prestigious 5-star beachfront resort situated on the East Crescent of the famous Palm Jumeirah in Dubai. Surrounded by lush greenery beside the Arabian Gulf, the resort offers a tropical and tranquil sanctuary close to Dubai's vibrant city center. Featuring a sophisticated blend of French elegance, the resort boasts 360 modern guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, a Sofitel Spa by L’Occitane, a Fitness Centre, Kids Club, and an extensive range of culinary venues with 7 restaurants and 5 bars and lounges.

Role Summary and Responsibilities

• Possess thorough knowledge of the dining room layout including table, seat, and section numbers, proper table arrangements, capacity, operational hours, price levels, and dress requirements.
• Understand restaurant reservation procedures and manage daily counts, arrivals, departures, and VIP guest information.
• Keep informed of scheduled in-house group events including locations and times.
• Adhere to all departmental policies and service procedures consistently.
• Answer incoming calls swiftly within three rings, using proper greeting etiquette.
• Record and validate all restaurant reservations and cancellations per departmental standards and promptly communicate any changes to management during shifts.
• Supervise and ensure all assigned tasks meet departmental quality standards.
• Maintain cleanliness and adequate stock of menus and check folders; keep the hostess stand neat and organized.
• Review reservation records, pre-assign tables based on reservations, and follow up on special guest requests.
• Warmly welcome guests at the restaurant entrance and seat them appropriately according to the floor plan, ensuring fairness in waitstaff assignments.
• Accompany guests to their designated tables and confirm their satisfaction with seating arrangements.
• Provide guests with menus and ensure tables are set impeccably to offer the best dining service.
• Anticipate periods of heavy customer flow and implement strategies to manage wait times effectively.
• Respond promptly to guest needs and acknowledge guests at all times throughout the day, regardless of workload.

Eligibility

Candidates ideally should hold a degree or diploma in Hospitality or Tourism Management and have at least two years of experience in hotel operations. Strong customer service skills, effective communication, and interpersonal abilities are essential.