Guest Relations Agent
Dubai, United Arab Emirates · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Candidates with relevant experience in luxury hospitality settings who meet skill requirements are invited to apply. The hotel encourages applicants from diverse backgrounds and those who meet most but not all qualifications to consider this opportunity.
- Resume
- Required to apply
Where you'll work
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Job description
About InterContinental Dubai Marina
InterContinental Dubai Marina is a prestigious Five Star luxury hotel located in the vibrant heart of Dubai Marina. The property boasts 328 rooms and residence suites, versatile event spaces, along with a variety of dining venues including restaurants and bars. The hotel prides itself on its diverse workforce, representing over 30 nationalities and languages, creating an international cultural blend.
Role Overview
As a Guest Relations Agent, your primary responsibility will be to ensure the highest level of guest satisfaction by offering personalized attention and recognition to VIP guests from their arrival to departure. You will maintain consistent delivery of VIP benefits and provide special acknowledgments and services to repeat guests and VIP clients, thus enhancing their overall experience.
Key Benefits of the Role
- Engage in a dynamic and fast-paced work environment with varied daily activities.
- Opportunity to develop new skills, receive mentorship, and pursue career advancement.
- Collaborate within a supportive and enjoyable team atmosphere.
- Benefit from staff discounts and be part of a creative and inspiring workplace.
Desired Skills and Experience
- Prior experience in luxury hotels or resorts is highly advantageous.
- Proficiency in Opera Property Management System (PMS) is essential.
- Excellent communication capabilities both written and verbal.
- Strong interpersonal skills with fluency in English and an additional language.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- Capability to thrive in a fast-moving environment and multitask effectively.
Our Commitment to You
IHG provides a supportive environment ensuring team members have access to competitive salaries rewarding dedication and hard work. The company offers comprehensive benefits including attractive room discounts and industry-leading training programs.
We foster an inclusive culture that celebrates diversity and welcomes employees from diverse backgrounds. Our mission is to create collaborative and accepting teams where all can bring their authentic selves to work. We also emphasize wellbeing through our myWellbeing program focusing on health, lifestyle, and workplace support.
Join our global family, contribute to a meaningful career experience, and enjoy the opportunity for continual growth and personal development.
Eligibility
Applicants who meet the experience and skills criteria and are enthusiastic about joining a luxury hospitality team are encouraged to apply. We appreciate diverse backgrounds and encourage persons who may not meet every requirement but believe they fit the role to apply.
Industry
Hospitality