Hostess

About the Company

Join Rixos Hotels Gulf, a proud member of the Accor group, which encompasses over 45 brands, 5,500 hotels, and 10,000 dining and lifestyle destinations worldwide. At Rixos, every gesture, smile, and action contributes to a memorable and positive experience for guests, colleagues, and the planet. Embrace responsible hospitality and become a Heartist®—someone who cares deeply and passionately.

Role Overview and Key Responsibilities

• Develop and maintain thorough knowledge of the dining room layout, table/seat/section numbering, appropriate table setups, venue capacity, operating hours, pricing, and dress codes.
• Understand restaurant reservation protocols and handle bookings efficiently.
• Be informed of daily guest counts including arrivals, departures, and VIPs.
• Stay updated on scheduled group activities, including locations and timings.
• Adhere to all departmental policies and service procedures.
• Answer telephone calls promptly within three rings, employing correct salutations and telephone etiquette.
• Record and confirm restaurant reservations and cancellations following departmental standards, and communicate any changes to management during the shift.
• Ensure that assigned preparation tasks comply with departmental guidelines.
• Maintain cleanliness and sufficient availability of menus and check folders.
• Keep the hostess stand tidy and well-organized.
• Review the reservation book, pre-assign tables, and manage special guest requests.
• Welcome guests warmly at the restaurant entrance.
• Seat guests according to the floor plan ensuring fairness towards waitstaff.
• Accompany guests to their assigned tables and confirm their satisfaction with seating.
• Present menus in an open position to guests.
• Ensure table settings are impeccable to serve guests effectively.
• Prepare for busy periods and manage waiting lines efficiently.
• Promptly anticipate and respond to guest needs at any time of day.
• Maintain positive relationships with guests consistently.
• Be knowledgeable about hotel services and activities to respond accurately to guest inquiries.
• Address guest complaints following immediate pacification procedures to ensure satisfaction.
• Observe guest reactions and coordinate frequently with management to maintain guest satisfaction levels.
• Oversee and participate in clearing and resetting tables to departmental standards.
• Maintain cleanliness and good condition of section equipment and supplies.
• Assist restaurant staff as needed to ensure optimal guest service.
• Encourage a collaborative and productive working atmosphere.
• Conduct table visits during meal periods to verify guest satisfaction.
• Promote food and beverage outlets during downtime.
• Complete all required training successfully.
• Support the supervisor with accurate cashiering procedures and menu printing.
• Demonstrate flexibility to work across different F&B outlets as required.
• Carry out other reasonable assignments given by supervisors or management.

Candidate Qualifications

• Exceptional guest service capabilities with polished appearance and strong verbal and written communication skills.
• An enthusiastic, guest-focused personality eager to assist customers positively.
• Fluency in French and English (both spoken and written); additional languages considered advantageous.
• Capable of multitasking in a dynamic and quickly changing environment.
• Flexible with working hours and able to work independently with minimal supervision.