Guest Relations Agent

About Rixos Hotels Gulf

The iconic Rixos Gulf Hotel Doha offers a unique luxurious lifestyle complemented by its renowned warm hospitality. Featuring 378 elegantly designed guest rooms with dream bedding in a lavish setting, the hotel provides vibrant entertainment programs and distinctive all-inclusive food and beverage concepts.

Job Role and Responsibilities

• Prepare in advance for daily arrivals of VIP guests by managing room assignments, amenities, and special guest requirements.
• Consistently maintain a Quality Audit score of 95% or higher through documented ongoing training.
• Ensure VIP folders containing registration cards, room keys, and welcome letters are ready for VIP and all-inclusive guests.
• Efficiently and professionally assist VIP guests during check-in and check-out processes.
• Escort guests to their rooms and provide thorough orientation regarding room facilities.
• Update guest details in the computer system post check-in completion.
• Deliver friendly, courteous service and respond promptly to guest requests and inquiries at all times.
• Address guest complaints and requests promptly by coordinating with the relevant departments to ensure immediate resolution.
• Aim to achieve the highest possible guest satisfaction scores via the TRUST YOU platform.
• Manage issuance and control of guest room key cards to ensure guest security.
• Ensure timely delivery of messages, mail, and packages to guest rooms.
• Support the Information Counter, Business Center, and M Lounge duties as assigned.
• Possess comprehensive knowledge of hotel rate codes, package options, segmentation, discounts, and their handling procedures.
• Maintain regular contact with guests to efficiently and courteously address any issues or complaints.

Candidate Qualifications

• University degree in Hotel Management preferred.
• Open to fresh graduates or candidates with at least 1 year experience in a similar capacity within a 5-star hotel setting.
• Overall work experience from 2 to 5 years is desirable.
• Professional appearance, including well-groomed attire, punctuality, and reliability.
• Prior experience in hospitality roles such as concierge, reception, or customer service preferred.