Hostess

About the Role

This position is based in Doha, Qatar within the Food & Beverage department at Kempinski Hotels. The Hostess will provide food and beverage service to guests with professionalism, courtesy, and efficiency that align with the hotel's high standards and Kempinski's core values. The goal is to promote sales and ensure exceptional guest satisfaction.

Key Responsibilities

• Work directly under the Assistant Restaurant Manager or Restaurant Manager.
• Arrive punctually and maintain impeccable personal grooming and appearance, including wearing the proper uniform, polished shoes, and nametag as per Kempinski standards.
• Deliver courteous, professional, and efficient service consistently during all shifts.
• Complete all assigned tasks and duties specific to the outlet.
• Possess comprehensive knowledge of hotel services, products, and all food and beverage offerings within the assigned department.
• Promote and upsell menu items by confidently explaining products and suggesting alternatives.
• Monitor and manage operating supplies and equipment to minimize waste and spoilage effectively.
• Keep the workplace and surrounding areas clean, organized, and orderly at all times.
• Carry out the opening and closing procedures established for the outlet successfully.
• Address guest inquiries politely and efficiently, escalate complaints to supervisors promptly, and ensure appropriate follow up takes place.
• Proficiently use the POS system as per assigned training and responsibility levels.
• Strictly adhere to hotel policies regarding fire safety, hygiene, health, and overall safety regulations.
• Foster positive relationships with department colleagues and other hotel staff members.
• Participate actively in all staff meetings, departmental trainings, and hotel-designated training sessions.