Host

About Porsche Albania and Role Overview

Porsche Albania, a leading automotive company and official distributor for brands including Skoda, SEAT, VW PKW, Audi, and Volkswagen Commercial Cars, operates under the prominent Austrian Porsche Holding Group. As part of further growth, Porsche Albania welcomes the Porsche Service Centre brand, seeking enthusiastic professionals to join the team.

The Host serves as the initial point of contact for customers, ensuring a high-quality Porsche experience by delivering attentive hospitality, supporting marketing efforts, and overseeing the smooth management of customer interactions. This role integrates customer care, showroom presentation, and brand representation aimed at upholding Porsche's premium service standards.

Key Responsibilities

• Warmly welcome customers and manage first inquiries, directing them to service or sales advisors to foster a professional and inviting atmosphere.
• Oversee showroom digital media and online content, maintaining adherence to Porsche's brand guidelines.
• Assist in organizing marketing campaigns and events while analyzing their effectiveness and impact.
• Ensure attractive and proper presentation of the Porsche Lifestyle collection and understand customer interests related to it.
• Respond swiftly and professionally to email and other online inquiries, following Porsche communication standards.
• Track customer satisfaction and document any complaints to support service improvements.
• Utilize client loyalty programs and maintain accurate records of customers and vehicles within CRM systems.
• Greet visitors at the Porsche Service Centre, handle phone communications, provide necessary information, and direct callers appropriately.
• Offer proactive customer assistance according to established procedures, escorting guests courteously to relevant contacts or lounge areas.
• Maintain the Customer Lounge’s cleanliness and presentation to ensure a welcoming environment.
• Monitor scheduled service customers, provide refreshments, and guide them to assigned service personnel.
• Update customers on their vehicle service progress and create memorable experiences enhanced by amenities like refreshments, Wi-Fi, and lifestyle displays.
• Support administrative and cross-departmental tasks as required and participate in all mandatory Porsche training sessions.
• Operate in line with legal, compliance, and ethical standards set by Porsche management.

Required Skills and Competencies

• Strong problem-solving abilities and effective conflict resolution skills.
• Exceptional customer service orientation with a focus on retention and upselling opportunities.
• Excellent communication skills, both verbal and written.
• Familiarity with CRM tools and customer interaction management.
• Critical thinking capabilities and adaptability to changing situations.
• Emotional intelligence, initiative-taking, and capable sales aptitude.

Additional Information

The position offers a competitive remuneration package along with significant opportunities for professional advancement within an international automotive environment staffed by industry experts in Albania. Porsche Albania invites motivated individuals passionate about excellence and innovation to join and contribute to a brand celebrated for performance and dedication.