Home Loan Specialist

About the Role

Join Unloan, a digital lending startup backed by Commonwealth Bank and built within x15 Ventures, launched in May 2022. We are a remote-first, diverse team of Product Managers, Designers, Engineers, Risk Managers, and Lenders committed to creating Australia's most customer-loved home loan experience. We value innovative thinkers eager to influence positive change.

Key Responsibilities

• Manage customer relationships end-to-end by building trust, offering expert home lending advice, and ensuring positive outcomes.
• Engage with customers through a modern communication platform using digital chats, outbound calls, and emails.
• Utilize an advanced lending system to simplify financial evaluation, approvals, and loan settlements.
• Receive guidance and support from a dedicated Team Leader focused on your success.

Candidate Profile

• At least one year of experience in mortgage lending or credit assessment is required.
• Strong passion for customer service with a commitment to delivering excellent customer experiences.
• Skilled at building rapport and adept at communicating expert advice through digital and telephonic channels.
• Motivated to work independently while collaborating within an energetic team.

Additional Information

• Some weekend and public holiday shifts are part of the roster.
• A quiet, comfortable home workspace equipped with high-speed internet is necessary.

Benefits

• Flexible hybrid working arrangements to suit your lifestyle.
• Competitive pay package.
• Ongoing training, development, and support.
• Be part of a fast-expanding venture backed by Australia's leading banking institution.

Important Notices

If you are currently within the Commonwealth Bank Group (including Bankwest, x15ventures), please apply internally through Sidekick for your application to be valid. We aim to support your career progression.

Accessibility support is available; please contact HR Direct on 1800 989 696 if needed.

Application deadline: 16 September 2026.