Home Hardlines/Lead Clerk

Job Overview

Deliver an exceptional customer experience by providing outstanding service in a clean and safe environment that encourages customers to return. Meet departmental sales and profit targets while overseeing quality assurance standards. Support everyday departmental operations and promote a customer-first approach among associates. Uphold the company’s core values including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Comply with all applicable local, state, and federal health and civil regulations.
• Create a welcoming atmosphere where customers feel valued by responding to product inquiries throughout the department and store.
• Maintain thorough knowledge of department products to answer questions and offer recommendations.
• Understand store layout thoroughly to assist in locating products efficiently.
• Inform and update associates on current, upcoming, and special in-store promotions relevant to the department.
• Stay informed about present, upcoming, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and report any variances.
• Adhere to scheduled shift operating hours consistently.
• Display creativity in merchandising the department.
• Ensure product presentation aligns with company standards.
• Perform cashier duties as needed.
• Enforce policies regarding merchandising, customer service, labor and expense control, loss prevention, maintenance, safety, food safety, and engagement with associates and customers.
• Enhance safety by following procedures, identifying hazards, and notifying management of unsafe conditions.
• Conduct preventive maintenance by inspecting equipment and reporting repair needs.
• Report any customer or employee accidents promptly to management.
• Notify management of all safety risks and illegal activities such as robbery, theft, or fraud.
• Perform essential job functions with or without reasonable accommodation.

Minimum Qualifications

• Strong communication skills.
• Basic math skills including counting, addition, and subtraction.
• Ability to manage stressful situations effectively.
• Capable of meeting the physical requirements of the role.
• Must be at least 18 years old.

Preferred Qualifications

• Experience in retail environments.
• High school diploma or equivalent.
• Proficiency in a second language (speaking, reading, and/or writing).