Grocery Clerk

Job Overview

Deliver an exceptional shopping experience by providing outstanding customer service and maintaining a safe, clean environment that encourages repeat visits. Assist management in achieving departmental sales and profit objectives while ensuring adherence to quality assurance standards. Uphold the company's core principles of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Assist customers in discovering and locating new or requested grocery items.
• Inform customers about current food specials and recommend products to meet their needs.
• Monitor product quality by checking freshness and 'sell by' dates, taking necessary actions.
• Provide customers with requested fresh and non-perishable groceries.
• Label, stock, and conduct inventory for department merchandise.
• Report any discrepancies in product orders or shipments to the department manager.
• Stay informed about current, upcoming, seasonal, and special promotions.
• Adhere strictly to all food safety regulations and maintain appropriate temperature logs for cases and coolers.
• Maintain extensive knowledge of the department’s products to address customer inquiries and make recommendations.
• Create a welcoming environment that makes customers feel valued and appreciated.
• Ensure compliance with safety programs by identifying unsafe conditions and informing store management.
• Conduct preventive maintenance by inspecting equipment and notifying management of repair needs.
• Report any accidents involving customers or employees to management promptly.
• Operate cooperatively in a fast-paced, occasionally stressful setting.
• Manage conflicts calmly, reasonably, and cooperatively.
• Demonstrate honesty and integrity concerning customer and business information.
• Follow instructions carefully and seek help when necessary to resolve issues.
• Provide appropriate support when interacting directly with minors, individuals with special needs, and older adults.
• Perform all essential job functions with or without reasonable accommodations.

Qualifications

• Strong customer service abilities.
• Effective communication skills.
• Fundamental math skills including counting, addition, and subtraction.

Preferred Experience

• Previous customer service experience.
• Experience working in retail environments.