Home Hardlines/Lead Clerk

Overview

Deliver exceptional service to create lasting positive customer experiences. Maintain a clean and safe environment that encourages repeat visits. Meet sales and profit targets set for the department while overseeing compliance with quality assurance standards. Support daily department operations and promote a customer-first attitude among staff. Uphold company core values including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Provide outstanding customer service through effective communication and product knowledge.
• Ensure the department is safe, orderly, and clean at all times.
• Assist in meeting sales and profitability goals.
• Support daily operational activities within the department.
• Motivate and encourage associates to embrace the Customer 1st strategy.
• Manage merchandising creatively and condition products as per company policy.
• Conduct cashier duties and ensure all company policies related to merchandising, labor, expenses, loss prevention, and safety are followed.
• Monitor inventory levels, report discrepancies, and maintain awareness of stock conditions.
• Adhere to scheduled operating hours and work with management to report safety risks, equipment maintenance needs, or incidents.
• Comply with health, civil, and safety codes at local, state, and federal levels.

Minimum Qualifications

• Effective communication skills.
• Basic math skills including counting, addition, and subtraction.
• Ability to handle stress and meet minimum physical requirements.
• Must be 18 years or older.

Preferred Qualifications

• Previous retail experience.
• High school diploma or equivalent.
• Proficiency in a second language (speaking, reading, or writing).

Additional Information

• Maintain a welcoming environment by assisting customers with product questions and guidance.
• Stay informed of store layouts and product locations.
• Educate associates on current and upcoming promotions.
• Support safety initiatives by identifying hazards and reporting issues promptly.
• Perform preventive maintenance inspections on equipment and communicate repair needs.
• Report any occurrences of theft, fraud, or illegal activity immediately.
• Must be able to perform essential job functions with or without reasonable accommodations.