Grocery Clerk

Position Overview

The Grocery Clerk plays a vital role in delivering exceptional customer experiences by providing outstanding service and ensuring a safe, welcoming, and clean environment that encourages repeat visits. This position supports the department manager in achieving sales and profitability targets while upholding all quality assurance standards. The candidate will actively promote the company’s core values, including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Assist customers by helping them discover new products and answering inquiries effectively.
• Inform customers about food promotions and recommend grocery items tailored to their needs.
• Inspect products to confirm freshness by monitoring quality and "sell by" dates, taking necessary actions when appropriate.
• Provide customers with fresh and shelf-stable grocery products ordered.
• Label, stock, and maintain inventory of department merchandise accurately.
• Report any discrepancies related to ordering or shipments to the department manager promptly.
• Stay informed on current, upcoming, seasonal, and special advertisements relevant to the department.
• Follow all food safety regulations and protocols strictly, including maintaining proper temperatures in refrigeration units and documenting temperature logs.
• Maintain thorough product knowledge to assist and answer customer questions and provide helpful suggestions.
• Create a welcoming and appreciative atmosphere for customers through positive engagement and assistance.
• Support and adhere to safety programs, reporting unsafe conditions and participating in preventive maintenance by inspecting equipment.
• Notify management of any accidents involving customers or employees immediately.
• Work cooperatively in a fast-paced environment, managing conflicts maturely and maintaining professionalism at all times.
• Handle sensitive customer and business information with honesty and integrity.
• Follow instructions carefully and seek guidance when needed to resolve any issues.
• Offer support to minors, individuals with special needs, and elderly customers through direct interaction.
• Perform all essential duties effectively, with or without reasonable accommodations.

Minimum Qualifications

• Strong customer service abilities.
• Effective oral and written communication skills.
• Basic arithmetic skills, including counting, addition, and subtraction.

Preferred Experience

• Previous experience in customer service roles.
• Prior retail experience is desirable.