Home Hardlines Lead Clerk

Job Overview

As a Home Hardlines Lead Clerk, you will be instrumental in delivering an exceptional customer experience by providing outstanding service and maintaining a clean, safe environment that invites customers to return. You will support daily departmental operations while striving to achieve sales and profit goals and ensuring adherence to quality standards. Embracing the company's core values—including respect, honesty, integrity, diversity, inclusion, and safety—is essential in this role.

Key Responsibilities

• Comply with all relevant local, state, and federal health and civil regulations.
• Create a welcoming atmosphere where customers feel valued by assisting them with questions regarding products within the department and the broader store.
• Develop and maintain thorough knowledge of products in the department to provide informed answers and product recommendations.
• Be familiar with the store layout to efficiently locate products for customers.
• Keep department associates informed of ongoing, upcoming, and special in-store promotions that impact the department.
• Stay updated on current, future, seasonal, and special advertisements.
• Monitor inventory and stocking status, noting and reporting any discrepancies.
• Adhere to scheduled shift hours and demonstrate innovative merchandising techniques.
• Ensure proper product conditioning in designated sections according to company policies.
• Perform cashier duties as needed.
• Enforce all operational policies, including merchandising, customer service, labor management, expense and supply control, loss prevention, equipment maintenance, safety regulations, food safety protocols, and engagement rules for associates and customers.
• Support safety programs by following established procedures, identifying hazards, and promptly reporting unsafe conditions to management.
• Carry out preventive maintenance inspections on equipment, notifying management of repair needs.
• Report any customer or employee accidents to management efficiently.
• Document and communicate any safety risks, illegal activities such as robbery, theft, or fraud immediately.
• Perform all essential job functions with or without reasonable accommodation.

Qualifications

• Minimum Requirements:
• Strong communication abilities.
• Basic mathematical skills, including counting, addition, and subtraction.
• Capability to manage stressful situations effectively.
• Physical ability to meet the demands of the role.
• Must be at least 18 years old.
• Preferred Qualifications:
• Previous experience in retail environments.
• High school diploma or equivalent credential.
• Proficiency in a second language, with skills in speaking, reading, or writing.