Highway Inspections Technical Support Officer

About the Role

Staffordshire County Council seeks a dedicated Highway Inspections Technical Support Officer to join its Highway Inspection team in Leek, England. This role is pivotal in maintaining safe, well-monitored highways by supporting inspection processes and providing technical assistance aligned with the Highways Act 1980.

Key Duties

• Support consistent work practices within the Highway Inspections team adhering to approved procedures and policies.
• Serve as the primary response point for customer and stakeholder inquiries, escalating issues as necessary.
• Compile and analyze diverse data to aid performance reporting and inquiry responses.
• Keep accurate digital records using record management systems and Geographic Information Systems (GIS).
• Update GIS maps to provide precise highway information for council and stakeholders.
• Advise councillors, community groups, residents, and businesses on highway services and inspections.
• Provide expert guidance on specific highway-related queries and defects.
• Assist in organizing work programs, scheduling meetings, minute-taking, and preparing documents.
• Manage financial and project documentation including purchase orders, invoices, reports, and communications.
• Handle financial tasks such as processing receipts and charges and producing budget reports.
• Support performance data collection, process audits, and reviews.
• Maintain and update team web resources like websites, intranet, and SharePoint platforms.
• Facilitate claims processing and legal activities within the team.
• Build and maintain productive relationships with partners, contractors, and local communities for effective communication.
• Support health, safety, environmental, and quality administration procedures.
• Contribute to continuous improvements in team processes and systems.

Candidate Profile

The ideal candidate is self-motivated, highly organized, and detail-focused, eager to provide exceptional support in a busy environment. A blend of relevant qualifications and hands-on experience is essential.

Minimum Requirements

• Level 3 qualification such as NVQ Level 3 in Business Administration or equivalent experience.
• GCSEs or equivalents in English and Maths at grade 5 or above.
• Demonstrated proficiency in maintaining databases with high accuracy.
• Confidence engaging diverse stakeholders, including public and elected officials.
• Familiarity with Microsoft 365, GIS tools, and database systems.
• Experience handling purchase orders and invoices.
• Ability to work effectively in multi-disciplinary teams.

Preferred Qualifications

• Strong customer service orientation with professionalism and inclusivity.
• Excellent communication skills across written, verbal, and digital channels.
• Exceptional organization skills to manage competing priorities.
• Attention to detail and accuracy commitment.
• Knowledge of local government challenges and financial/commercial principles.
• Full clean UK driving licence and readiness to travel to meetings as needed (casual car user).

Additional Information

Interviews are scheduled for the week beginning 7 September 2026. Applicants with transferable skills and experiences are encouraged to apply regardless of meeting every criterion. For informal discussion, contact the Maintenance Manager directly.

Staffordshire County Council values inclusivity and diversity, supporting equal opportunities and disability confident employment. They also offer guaranteed interviews for candidates qualifying under interview guarantee schemes upon meeting minimum criteria.

About Staffordshire County Council

The council commits to community spirit, ambition, and mutual respect, fostering a supportive work environment. Staff benefits include access to a comprehensive rewards package designed for work-life balance and career growth.