Help Desk Specialist

Overview

Diamond Glare is seeking a skilled IT Help Desk Specialist based in Jeddah, Saudi Arabia, to deliver effective technical support and maintain critical business systems including Odoo 19 and its eCommerce platform.

Key Responsibilities

• Resolve daily technical issues, manage support tickets efficiently, and ensure comprehensive documentation of incidents and solutions.
• Install, set up, and maintain IT infrastructure including computers, printers, network hardware, operating systems, and business software.
• Provide expert support for Odoo users, troubleshooting operational challenges within the Odoo platform.
• Update and manage website content such as product listings, images, categories, and navigation through coordination with relevant departments.
• Conduct thorough testing of website and online store functions including search features, shopping cart, checkout process, and order creation; identify and escalate any technical issues.
• Administer Microsoft 365 and Google Workspace platforms, manage email services, user accounts, and access permissions.
• Maintain records of IT assets and equipment assignments, train employees on relevant systems, and adhere stringently to information security policies.

Qualifications and Skills

• Mandatory diploma or bachelor's degree in IT, Computer Science, or a closely related technical field.
• 3 to 5 years of hands-on experience in IT support roles.
• Proficient practical experience specifically with Odoo 19, including its Website and eCommerce modules.
• Strong foundational knowledge of Windows operating systems, networking basics, hardware troubleshooting, and email administration.
• Competence in identifying website issues, documenting them systematically, and collaborating with developers and service providers for resolution.
• Ability to effectively leverage AI tools for troubleshooting and enhancing productivity without compromising company data security.
• Good command of English, with excellent communication, problem-solving, and prioritization abilities.
• Preferred qualifications include relevant professional certifications and experience in equipment or hospitality industries.

Additional Information

Work is scheduled for morning shifts in Jeddah, with an on-site work arrangement. This role requires dedication to maintaining high standards of information security and operational excellence within the company's digital and hardware environments.

ملخص بالعربية

تعلن شركة وهج الماس للتجارة والتسويق المحدودة عن حاجتها لأخصائي دعم فني في جدة بدوام صباحي، يتمتع بخبرة عملية في نظام أودو 19 ودعم المستخدمين للموقع والمتجر الإلكتروني، بالإضافة إلى مهارات في صيانة الأجهزة والشبكات وإدارة البريد الإلكتروني، مع القدرة على التنسيق الفعال مع المطورين ومزودي الخدمات. الشهادات المهنية والخبرة في قطاع المعدات أو الضيافة تُعتبر ميزة إضافية.